Summary
Overview
Work History
Education
Skills
Timeline
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Brayann Calderon

Las Vegas,NV

Summary

Highly skilled Hospitality Network, Commercial Tech, Residential Tech with over 10 years of experience in HFC installs and maintaining networks. Seeking a Field Technology Expert position where I can leverage my expertise in troubleshooting, project support, and system improvement.


Overview

10
10
years of professional experience

Work History

Lead Field Technician

ACECOMM
08.2018 - Current
  • Travel regularly for out of state clients. Exceeded client expectations and deadlines. Improved system performance by conducting regular maintenance and troubleshooting of equipment in the field.
  • Enhanced customer satisfaction by providing efficient and timely technical support for various issues.
  • Reduced downtime by swiftly identifying and resolving network problems through comprehensive diagnostics.
  • Collaborated with team members to complete complex installations, ensuring seamless integration with existing infrastructure.
  • Trained junior staff members on best practices in customer service, leading to improved overall team performance.

Lead Field Technician

IES Communications
09.2013 - 08.2018
  • Collaborated with team members to complete complex installations, ensuring seamless integration with existing infrastructure.
  • Streamlined processes by developing and implementing new procedures for equipment testing and maintenance.
  • Ensured optimal performance of critical systems through routine inspections, adjustments, and repairs as needed.
  • Cultivated strong client relationships by consistently delivering top-quality service in a professional manner.

Education

Paralegal

Victor Valley College
Victorville, CA

Skills

  • Team player
  • Able to grasp new concepts quickly
  • Bilingual
  • Advanced Troubleshooting
  • Decision Making
  • Field Service Experience
  • Organizational Skills
  • Project Management
  • Inventory Management
  • Problem Solving
  • Adaptability
  • Continuous Improvement
  • Customer Service
  • Critical Thinking
  • Safety Protocols
  • Attention to Detail
  • Conflict Resolution
  • Time Management
  • Technical Leadership

Timeline

Lead Field Technician

ACECOMM
08.2018 - Current

Lead Field Technician

IES Communications
09.2013 - 08.2018

Paralegal

Victor Valley College
Brayann Calderon