Kehinde Akinya
Beltsville,MD
Summary
Diligent customer engineer with comprehensive background in IT support and troubleshooting. Successfully resolved technical issues and provided exceptional customer service in high-pressure environments. Demonstrated problem-solving abilities and effective communication skills.
Overview
7
7
years of professional experience
Work History
IT Support
The Arc of PG
11.2023 - Current
- Coordinated cross-functional efforts between the research team and other departments involved in the project's success such as IT support or business development teams.
- Enhanced IT support with comprehensive documentation of common issues and resolutions.
- Streamlined company operations by implementing effective IT support protocols and procedures.
- Streamlined IT support processes for faster resolution times, implementing a ticketing system to track issues more effectively.
Financial Specialist
US Army Reserve
11.2023 - Current
- Coordinated resolution of payroll discrepancies.
- Provided exceptional customer service to military personnel, addressing pay-related inquiries and resolving issues promptly by 5 percent.
- Enhanced the accuracy of pay calculations for service members through thorough auditing and data verification.
- Organized training sessions for new Military Pay Technicians, equipping them with the necessary knowledge and skills to excel in their roles.
- Managed sensitive personal information with utmost confidentiality, adhering to privacy standards set forth by military guidelines.
Data Analyst
Dei Fille Consult Limited
05.2018 - 03.2023
- Produced monthly reports using advanced Excel spreadsheet functions
- Collaborated with cross-functional teams to ensure data integrity and accuracy, resulting in better-informed decisions.
- Used statistical methods to analyze data and generate useful business reports monthly
- Improved decision-making processes with accurate data analysis and visualization techniques by 15 percent
Education
Bachelor of Science - Mechanical Engineering
Madonna University
Akpugo, Nigeria09-2012
Skills
- Basic IT support
- Customer Support
- IT support experience
- IT support management
- Secret Clearance
Timeline
IT Support
The Arc of PG
11.2023 - Current
Financial Specialist
US Army Reserve
11.2023 - Current
Data Analyst
Dei Fille Consult Limited
05.2018 - 03.2023
Bachelor of Science - Mechanical Engineering
Madonna University
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