Kehinde Atobatele
Stafford,United States
Summary
Seasoned Customer Service Supervisor with unmatched customer service record and successful strategic development. Develops strong working relationships with teams to boost performance and meet objectives. Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer service supervisor
Xfinity Cable
Houston, TX
05.2022 - 07.2024
- Managed a team of 15 customer service representatives, providing ongoing coaching and training to ensure exceptional service delivery
- Developed and implemented customer service policies and procedures to improve efficiency and customer satisfaction
- Conducted regular performance evaluations and provided feedback to team members to drive continuous improvement
- Collaborated with other departments to streamline processes and improve overall customer experience
- Assisted customers with inquiries, providing accurate information on products and services
- Processed orders and returns efficiently, maintaining a high level of accuracy
- Managed a high volume of incoming calls and emails, prioritizing and responding to customer needs effectively
- Contributed to team goals by achieving and exceeding individual performance targets for customer service metrics.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Organized spaces, materials and catering support for internal and client-focused meetings.
Sales Manager
Honda of Tomball
Tomball, United States
02.2017 - 04.2022
- Exceeded monthly sales targets by 15% through developing strong relationships with clients and identifying their needs
- Conducted market research to identify new leads and successfully converted them into long-term customers, contributing to a 20% increase in revenue
- Utilized CRM software to efficiently manage client interactions and track sales progress, improving communication and follow-up processes
- Collaborated with the marketing team to create targeted campaigns and sales materials that resulted in a 25% increase in lead generation
- Provided exceptional customer service and support to clients, consistently receiving positive feedback and building a strong reputation for the company
- Implemented a new sales strategy that resulted in a 30% increase in revenue within the first quarter
- Developed and maintained relationships with key clients, resulting in a 15% growth in repeat business
- Conducted regular training sessions to improve sales techniques and product knowledge, leading to a 25% increase in individual sales performance.
Education
Associates Degree in Business Administration and management -
Lonestar college
Houston, Texas09.2024
Skills
- Organization
- Active listening
- Time management
- Problem solving
- Product knowledge
- Multitasking
- Sales skills
- Customer service
- Math
- Analytical skills
- Empathy
- Employee Scheduling
- Complaint resolution
- Complaint Handling
- Call Center Operations
- One Call Resolution
- Expertise in sales
- Records Management
- Performance Management
- Team Building and Leadership
- Customer Service
Projectsandextracurriculars
Participated in several hands-on projects that allowed me to apply classroom concepts to real-world situations., Worked on group projects that involved developing business plans, conducting market research, and analyzing financial data., Participated in business clubs and leadership seminars, networking with professionals in the field and enhancing knowledge of current trends and best practices in business management.
Personal Information
Title: Sales manager
Languages
Yoruba
Native or Bilingual
Certification
Life insurance lisence
Timeline
Customer service supervisor
Xfinity Cable
05.2022 - 07.2024
Sales Manager
Honda of Tomball
02.2017 - 04.2022
Associates Degree in Business Administration and management -
Lonestar college