Kehinde Atobatele
Houston,TX
Summary
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Experienced with customer service management, ensuring high levels of customer satisfaction. Utilizes effective communication and problem-solving skills to address customer needs promptly. Strong understanding of team dynamics and leadership, fostering collaborative work environment.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Lead Customer Service Representative
FEMA
08.2023 - 05.2026
- Led team in resolving complex customer inquiries and escalations efficiently.
- Developed training materials enhancing onboarding processes for new representatives.
- Managed a team of customer service representatives, consistently achieving performance targets and goals.
- Enhanced customer satisfaction by efficiently resolving complex issues and providing timely solutions.
- Engaged clients in person and over phone to answer questions and address complaints.
- Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Established positive relationships with clients through regular follow-ups and personalized service offerings.
- Conducted regular team meetings to share best practices, discuss challenges, and foster a collaborative work environment.
- Successfully managed multiple priority tasks while maintaining excellent attention to detail under tight deadlines.
- Maintained high-quality standards by regularly monitoring calls and providing constructive feedback to team members.
- Ensured all customer complaints were addressed promptly, resulting in a significant reduction in escalations.
- Implemented new CRM software, improving response times and overall efficiency in handling customer requests.
- Exceeded sales targets by upselling products or services during routine customer interactions.
Member Service Representative
Focus Care Healthcare
12.2021 - 07.2023
- Documented patient care in electronic health record systems.
- Collaborated with multidisciplinary teams for patient-centered care.
- Answered call lights promptly and responded to patient requests in a timely manner.
- Documented services provided in compliance with company policies and regulations.
- Adhered to HIPAA regulations when handling confidential information.
- Contributed to the development of patient-centered goals for short-term and long-term care plans.
- Communicated effectively with all levels of personnel within the organization.
- Conducted home safety assessments to identify potential hazards or areas that need improvement.
- Participated in team meetings with other health professionals to discuss patient progress and coordinate care plans.
- Maintained accurate documentation of visits and provided feedback regarding patients' condition, progress to supervisor, nursing staff, family members.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Recognized emergency situations and implemented appropriate procedures.
- Maintained updated records and safeguarded patient privacy in accordance with HIPAA.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Built rapport with members by engaging in genuine conversations and demonstrating a commitment to their overall wellbeing.
Sales Representative
Honda Of Tomball
01.2018 - 11.2021
- Communicated product features, advantages, and benefits to customers.
- Utilized persuasive communication techniques to close deals quickly and efficiently.
- Developed and maintained strong customer relationships and networks within designated sales territory.
- Worked with management teams to develop annual sales plans, goals, and targets.
- Negotiated contracts and prices with clients to exceed sales goals.
- Conducted regular follow ups with customers post purchase to ensure satisfaction and gauge loyalty levels.
- Called and met with regular and prospective customers to build long-term customer relationships and networks.
- Generated leads and maintained lists of prospective customers.
- Attended scheduled training sessions and department meetings to build expertise.
- Built strong relationships with key decision makers within target organizations in order to increase sales opportunities.
- Advised clients regarding accounts, pricing schedules, and financing options.
Education
Bachelor of Science - Social Work Candidate
Walden University
Minneapolis, MN, US06-2027
Skills
- Call management
- Work prioritization
- Complaint handling
- Customer complaint resolution
- Customer support
- Account management
- Call center experience
- Customer correspondence
- MS office applications
- CRM software knowledge
- Appointment scheduling
- Positive and friendly
Certification
Life Insurance
References
References available upon request
Languages
English
Native or Bilingual
Timeline
Lead Customer Service Representative
FEMA
08.2023 - 05.2026
Member Service Representative
Focus Care Healthcare
12.2021 - 07.2023
Sales Representative
Honda Of Tomball
01.2018 - 11.2021
Bachelor of Science - Social Work Candidate
Walden University