Dynamic professional with a proven track record ,excelling in customer service and relationship management. I foster collaboration and drive team success. My strong communication skills and problem-solving abilities have consistently enhanced client satisfaction and retention, achieving significant sales growth.
Hi, I’m
KEHINDE JACOB YUSUF
Fargo,ND
Summary
Overview
12
years of professional experience
Work History
MONIEPOINTNIGERIA
Business Relationship Manager
04.2017 - 07.2025
Job overview
- Cultivated strong relationships with clients to enhance satisfaction and retention.
- Maintained current knowledge of evolving changes in marketplace.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Informed customers of promotions to increase sales productivity and volume.
- Attended monthly sales meetings and quarterly sales trainings.
FIRST BANK OF NIGERIA NIGERIA
AGENT BANKING
04.2013 - 04.2016
Job overview
- Trained new agents on company policies and effective communication techniques.
- Carry out smooth transactions for customers worth millions of naira
- Developed and implemented strategies to improve customer engagement.
- Managed client relationships to ensure satisfaction and retention.
- Give loans to qualified customers
- Coordinated team efforts to achieve sales targets consistently.
Education
GOVERNMENT DAY HIGH SCHOOL NIGERIA
High School Diploma
University Overview
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Excellent communication
- Multitasking
- Dependable and responsible
- Active listening
- Computer skills
- Critical thinking
- Verbal communication
- Organization and time management
Accomplishments
Accomplishments
- Resolved product issue through consumer testing.
- Recognized by customers for expedient and effective service.
- Supervised team of 20 staff members.
- Achieved result by completing task with accuracy and efficiency.
Languages
English
Professional Working
Timeline
Business Relationship Manager
MONIEPOINT
04.2017 - 07.2025
AGENT BANKING
FIRST BANK OF NIGERIA
04.2013 - 04.2016
GOVERNMENT DAY HIGH SCHOOL
High School Diploma