KEHINDE JACOB YUSUF
Fargo,ND
Summary
Dynamic professional with a proven track record at FIRST BANK OF NIGERIA, MONIEPOINT in transactions worth more than half a billion naira in two years ,excelling in customer service and relationship management. Adept at analyzing market trends and implementing strategic initiatives, I foster collaboration and drive team success. My strong communication skills and problem-solving abilities have consistently enhanced client satisfaction and retention, achieving significant sales growth.
Overview
6
6
years of professional experience
Work History
AGENCY BANKING
OPAY
02.2020 - Current
- Excellent communication skills, both verbal and written.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Analyzed market trends to inform decision-making and align strategies with business objectives.
- Developed detailed plans based on broad guidance and direction.
Business Relationship Manager
MONIEPOINT
04.2020 - 11.2025
- Cultivated strong relationships with clients to enhance satisfaction and retention.
- Collaborated with cross-functional teams to implement strategic initiatives and streamline processes.
- Conducted market analysis to identify growth opportunities and inform business strategies.
- Developed tailored solutions based on client needs, driving effective service delivery.
- Maintained current knowledge of evolving changes in marketplace.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Informed customers of promotions to increase sales productivity and volume.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Contributed to team objectives in fast-paced environment.
- Attended monthly sales meetings and quarterly sales trainings.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Trained new employees on customer service, money handling and organizing strategies.
- Contributed to event marketing, sales and brand promotion.
- Stayed current on company offerings and industry trends.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Consulted with businesses to supply accurate product and service information.
AGENT BANKING
FIRST BANK OF NIGERIA
01.2020 - 11.2025
- Trained new agents on company policies and effective communication techniques.
- Carry out smooth transactions for customers worth millions of naira
- Developed and implemented strategies to improve customer engagement.
- Managed client relationships to ensure satisfaction and retention.
- Give loans to qualified customers
- Coordinated team efforts to achieve sales targets consistently.
Cyber Cafe Manager
KENNYTVT HONESTY SYNERGY
05.2023 - 10.2025
- Oversaw daily operations to ensure efficient service delivery and customer satisfaction.
- Managed inventory levels, ensuring optimal stock availability and minimizing waste.
- Trained and mentored staff on best practices for safety and customer engagement.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Kept staff motivated with regular feedback sessions, recognition of achievements, and opportunities for professional growth.
- Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
- Kept cafe in full compliance with health code standards and achieved consistent scores.
- Fostered a positive work environment through open communication channels and collaborative problem-solving approaches.
- Boosted sales growth by developing innovative marketing strategies and engaging promotional events.
- Implemented process improvements that enhanced workflow efficiency and reduced service times.
Direct Sales Manager
Mkopa Nigeria
01.2023 - 10.2025
- Assisted in developing sales strategies to increase product visibility and customer engagement.
- Participated in training sessions to enhance product knowledge and sales techniques.
- Keep records of sold phones
- Supported team in executing promotional campaigns and tracking their effectiveness.
- Built a strong referral network by consistently exceeding expectations and providing exceptional customer service to existing clients.
- Optimized territory coverage by reassigning accounts based on market potential analysis, ultimately maximizing revenue generation opportunities.
- Conducted regular performance reviews with direct reports to identify areas for improvement and provide ongoing feedback for growth.
- Managed a team of sales representatives, providing guidance and support to achieve individual and team goals.
- Developed comprehensive training programs for new hires to ensure successful onboarding and ramp-up in the role.
- Implemented performance metrics to track individual and team progress, driving accountability within the salesforce.
- Mentored junior team members to foster professional development while maintaining an inclusive team culture that encouraged collaboration across all levels of seniority.
- Drove client retention rates by nurturing long-term relationships and developing tailored solutions for individual needs.
- Developed a robust pipeline of prospective clients through effective lead generation techniques such as cold calling, networking events, and social media outreach.
- Built relationships with customers and community to establish long-term business growth.
- Developed and implemented sales strategies to increase revenue.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Implemented systems and procedures to increase sales.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Managed accounts to retain existing relationships and grow share of business.
- Increased sales volume and expanded product line to new retailers.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
Education
High School Diploma -
GOVERNMENT DAY SENIOR HIGH SCHOOL
NIGERIASkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Excellent communication
- Multitasking
- Dependable and responsible
- Active listening
- Computer skills
- Critical thinking
- Verbal communication
- Organization and time management
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 20 staff members.
- Achieved result by completing task with accuracy and efficiency.
Languages
English
Professional Working
Timeline
Cyber Cafe Manager
KENNYTVT HONESTY SYNERGY
05.2023 - 10.2025
Direct Sales Manager
Mkopa Nigeria
01.2023 - 10.2025
Business Relationship Manager
MONIEPOINT
04.2020 - 11.2025
AGENCY BANKING
OPAY
02.2020 - Current
AGENT BANKING
FIRST BANK OF NIGERIA
01.2020 - 11.2025
High School Diploma -
GOVERNMENT DAY SENIOR HIGH SCHOOL