Kei-Ayzia Parker
Frisco
Summary
Dedicated professional with proven customer service skills and a focus on conflict resolution. Achieved high customer satisfaction rates through effective problem-solving and relationship management.
Overview
9
9
years of professional experience
Work History
CPS IBCC Associate II
Concentrix
Frisco
10.2024 - Current
- Proposed ideas and solutions that improved team collaboration and effectiveness.
- Collaborated with diverse coworkers to achieve goals and resolve product and service issues.
- Resolved customer issues with knowledgeable and friendly service, contributing to high satisfaction levels.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
Hospitality Professional
The Domain
Houston
06.2021 - 04.2024
- Ensured cleanliness and organization of dining areas to enhance guest experience.
- Conducted training for new staff on service standards and protocols to uphold quality of service.
- Cultivated professional relationships with guests, improving customer retention through coordinated service.
- Captured orders accurately over the phone and in person while effectively upselling specials and promotions.
- Processed payments using POS systems or manually entering credit card information into the system securely.
Crew Member Team Leader
Chicken Express
Frisco
12.2016 - 05.2021
- Coordinated team schedules to ensure optimal coverage during peak hours, enhancing service efficiency.
- Supervised daily operations and ensured team adherence to safety protocols.
- Facilitated communication between staff and management to streamline operations and address issues promptly.
- Resolved customer inquiries and complaints promptly to enhance satisfaction.
- Analyzed daily reports to identify opportunities for improving productivity and operational efficiency.
Education
Some College (No Degree) -
Texas Southern University
Houston, TXSkills
- Data analysis
- Customer service
- Customer relations
- Upselling strategies
- Scheduling optimization
- Conflict resolution
- Relationship management
- Team leadership
- Strategic planning
- Analytical thinking
- Problem-solving
- Multitasking
- Data entry
- Communication skills
Timeline
CPS IBCC Associate II
Concentrix
10.2024 - Current
Hospitality Professional
The Domain
06.2021 - 04.2024
Crew Member Team Leader
Chicken Express
12.2016 - 05.2021
Some College (No Degree) -
Texas Southern University