Kei-Shai Johnson
Sharpsburg,GA
Summary
Executed direct patient care tasks, including monitoring vital signs and assisting with mobility, contributing to enhanced rehabilitation results. Managed prescription workflows and inventory, decreasing medication shortages by 15% while ensuring compliance with healthcare regulations. Coordinated patient scheduling and insurance verification, improving communication and operational efficiency within the healthcare team. Skilled in patient-centered approaches, medication dispensing, and clinical operations management to elevate patient care quality.
Overview
14
14
years of professional experience
Work History
Patient care technician
Crozer-Keystone Hospital
Chester, PA
04.2021 - Current
- Monitored vital signs, assisted with patient hygiene and mobility, and collaborated with nursing staff to enhance patient comfort and safety, resulting in improved patient satisfaction and care efficiency at Crozer Hospital.
- Transport patients
- Monitored vital signs and assisted with patient mobility to support nursing staff and enhance patient care efficiency.
- Performed phlebotomy and EKG procedures, ensuring accurate data collection for diagnostic purposes.
- Maintained sterile environments and adhered to infection control protocols to promote patient safety and reduce hospital-acquired infections.
- Collaborated with multidisciplinary teams to optimize patient outcomes and ensure quality care delivery.
- Educated patients on post-care instructions, improving understanding of treatment plans.
- Maintained cleanliness and organization of patient areas, promoting a safe environment for recovery.
- Trained new staff on protocols and procedures, fostering a knowledgeable and skilled team environment.
- Advocated for patients' needs within healthcare settings, ensuring their voices were heard in care discussions.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Prepared and maintained patient rooms for admissions, discharges, and transfers, ensuring readiness and comfort.
- Managed Appropriately 50 incoming calls, emails and faxes per day from patients.
Medical Receptionist
Family Medical Practice
Chester, PA
08.2018 - 04.2021
- Streamlined patient check-in and appointment scheduling via electronic health record system for optimal accuracy.
- Ensured effective communication between medical staff and patients regarding appointments and follow-up care.
- Verified patient insurance information, minimizing claim denials and improving billing processes.
- Managed patient scheduling while fostering collaboration between medical staff and patients at Crozer Hospital.
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Coordinated communication between departments to streamline information flow and enhance service delivery.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Oversaw office equipment maintenance to support continuous and uninterrupted operations.
- Developed and maintained organized filing systems, reducing retrieval time for important documents.
- Completed bi-weekly payroll for 15 employees.
- Maintained accurate patient records using electronic health record systems.
- Handled insurance verification and billing inquiries, improving patient satisfaction.
- Trained new reception staff on office procedures and software systems for seamless operations.
- Oversaw inventory management of medical supplies, ensuring availability and compliance with regulations.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
Pharmacy Technician
CVS
West Chester, PA
02.2012 - 11.2017
- Processed and dispensed prescription medications, ensuring compliance with state and federal regulations.
- Managed inventory levels, coordinating with suppliers to reduce medication shortages by 15%.
- Verified insurance information while providing patient support and educating on medication usage and safety.
- Filled prescriptions accurately while confirming patient information to uphold legal and safety standards.
- Restocked medications and supplies to prevent stockouts and minimize waste through efficient ordering.
- Counseled patients on medication usage and potential side effects to improve adherence and satisfaction.
- Trained new pharmacy technicians on operational procedures and best practices for customer service.
- Managed inventory levels, conducting regular audits to minimize waste and prevent stock shortages.
- Supervised daily operations of pharmacy department, mentoring staff to enhance performance and service quality.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
Education
Associate Of Applied Science - Political Science And Government
Delaware County community college
Media, PACertificate - Medical Assistant
All state career school
Essington, PA12.2012
High School Diploma - Allied Health
Chester high school
Chester, PA06.2011
Skills
- Patient observation
- Medical terminology
- Patient scheduling
- Office administration
- Customer service
- Insurance verification
- Patient intake
- Patient confidentiality
- Payment collection
- Reception management
- File organization
- Multi-line phone operation
Timeline
Patient care technician
Crozer-Keystone Hospital
04.2021 - Current
Medical Receptionist
Family Medical Practice
08.2018 - 04.2021
Pharmacy Technician
CVS
02.2012 - 11.2017
Associate Of Applied Science - Political Science And Government
Delaware County community college
Certificate - Medical Assistant
All state career school
High School Diploma - Allied Health
Chester high school