Keia Brooks
Muskegon,MI
Work Preference
Summary
Office administration and data management experience with a focus on accuracy, organization, and clear communication. Handles customer relations, resolves inquiries, and maintains up-to-date documentation. Supports operational efficiency through process coordination and dependable execution.
Overview
3
3
years of professional experience
Work History
Self-Sufficiency Specialist
Truenorth Community Services
Fremont, Michigan
05.2025 - Current
- - Developed outreach strategy to engage local residents more effectively.
- - Identified customer needs to enhance response speed and service quality.
- - Conducted training and compliance activities to ensure adherence to standards.
- - Accurate records of participant engagement and program feedback supported program tracking.
Receptionist
Catholic Charities
Muskegon, Michigan
04.2024 - 04.2025
- Incoming calls were managed efficiently through a multi-line phone system, message taking, and call transfers.
- Delivered professional and caring service for client intake and service referrals, enhancing client satisfaction.
- Ensured positive customer service experience for internal and external customers by addressing inquiries promptly and effectively.
- Intake forms and applications were completed accurately with client support.
- Program and resource information was delivered clearly to clients.
- Smooth office operations were supported through close teamwork and daily coordination.
- Reception area appearance stayed professional through regular organizing and tidying.
- Administrative needs were met through typing, filing, scanning, and copying support for staff.
- Mail, courier, fax, and photocopy workflows stayed organized and responsive.
- Office operations questions from internal staff were addressed promptly.
- Assisted management with special projects, facilitating smooth project execution and timely completion. from management moved forward with dependable support.
- Followed up with vendors to ensure timely office equipment repairs and maintenance. kept office equipment repairs and maintenance on track.
Member Experience Specialist
NationsBenefits
Plantation, Florida
06.2023 - 03.2024
- Restored member satisfaction by resolving issues promptly and following up effectively.
- Managed member requests efficiently through CRM software.
- Provided responsive customer support for inquiries and issue resolution.
- Supported members by guiding benefit and service inquiries.
- Engaged customers in conversations to assess needs and provide solutions to their inquiries.
- Achieved member experience and transaction accuracy goals while facilitating product cross-sells.
- Addressed member questions about products and services with clear information.
- Contributed to team meetings focused on member challenges and solution planning.
- Applied membership policies and procedures in line with relevant laws.
Data Entry Clerk
Ashton Carter
Muskegon, Michigan
05.2023 - 07.2023
- Delivered accurate data entry across company databases and spreadsheets.
- Submitted information only after consistency and correctness checks.
- Facilitated timely processing of incoming data requests to ensure operational efficiency.
- Protected record integrity through regular data quality checks.
- Supported database accuracy and completeness through careful verification.
- Reduced errors by comparing source documents with entered data.
- Prevented duplication across systems by identifying and correcting entry errors.
- Maintained reliable records through review and correction of existing information.
- Improved data tracking through spreadsheet creation for entries.
- Verified customer and account accuracy following data corrections or deletions to uphold data integrity.
- Supported efficient file retrieval through organized record storage.
Education
GED -
MTec
Muskegon, MI06-2000
Skills
- Community outreach
- Customer service
- CRM management
- Data management
- Regulatory knowledge
- Problem solving
- Conflict resolution
- Multi-line phone systems
- Data entry
- Team collaboration
- Effective communication
- Attention to detail
- Organization skills
- Call redirection
- Typing speed
- Microsoft office specialist certified
- Professional demeanor
- Verbal and written communication
- Information protection
- Office administration
- Administrative support
- Customer and client relations
- Office management
- Mail distribution
- Office supply inventory control
- Multitasking and prioritization
- Positive and professional
- Telephone skills
- Phone etiquette
- Business correspondence
- Service-oriented mindset
- Security awareness
- File management
- Greeting and seating clients
- Customer/Client relations
- CRM software
- Benefit guidance
- Member engagement
- Issue resolution
- Exceptional communication
- Complaint handling
- Service upselling
- Customer support
- Payment processing
- Call center experience
- Task prioritization
- Customer retention strategies
- Emotional intelligence
- De-escalation techniques
- Goal setting
- Order processing
- Adaptability
- Database management
- Microsoft Excel
- Record keeping
- Compliance training
- Time management
- QuickBooks expert
- Pleasant demeanor
- Error identification
- Spreadsheet management
- Customer Service-oriented
- Quality assurance
- QuickBooks proficient
- 10-key entry
- Data processing
- Records security
- Microsoft Word
- Data verification techniques
- Keyboarding speed
- Filing and data archiving
- Work prioritization
- Resourceful
- Data accuracy
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Self-Sufficiency Specialist
Truenorth Community Services
05.2025 - Current
Receptionist
Catholic Charities
04.2024 - 04.2025
Member Experience Specialist
NationsBenefits
06.2023 - 03.2024
Data Entry Clerk
Ashton Carter
05.2023 - 07.2023
GED -
MTec