Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Keia Lino

Summary

Motivated Customer Service Representative experienced in managing high volumes of inbound calls and nurturing customer relationships. Delivered exceptional customer satisfaction through effective communication, problem-solving, and time management skills. Focused on enhancing operational efficiency and fostering positive interactions to contribute to overall company success.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Caregiver

Belmont Village Senior Living
Calabasas
10.2024 - Current
  • Assisted residents with daily living activities and personal care needs.
  • Monitored health and wellness of seniors, reporting changes to nursing staff.
  • Provided companionship and engaged residents in meaningful conversations and activities.
  • Maintained a clean and safe environment in resident living areas.
  • Collaborated with team members to ensure quality care for all residents.
  • Supported medication management by reminding residents of schedules and dosages.
  • Helped organize recreational activities to promote social engagement among residents.

Aveanna Health Care

Respite worker and habilitation
Woodland
11.2025 - 03.2026
  • Completed day-to-day duties accurately and efficiently.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Assisted with customer requests and answered questions to improve satisfaction.

Personal Care Assistant

Delta T Corp.
Redondo Beach
12.2024 - 12.2025
  • Assisted clients with daily living activities and personal hygiene needs.
  • Administered medications and monitored client health as directed by healthcare professionals.
  • Documented client progress and reported changes in condition to supervisors.
  • Provided emotional support and companionship to enhance client well-being.
  • Ensured a clean, safe environment by maintaining hygiene standards in living spaces.

Customer Service Representative/Customer Service Cashier

Publix Super Markets
Texas City
05.2022 - 06.2024
  • Resolved issues using effective communication and problem-solving skills.
  • Assisted customers with product inquiries and complaints.
  • Processed transactions accurately at the register.

Education

Wesley College
Belize City

Skills

  • Behavioral management
  • Documentation
  • Activity planning
  • Team collaboration
  • Problem solving
  • Task prioritization
  • Flexible availability
  • Strong ethics
  • Verbal and written communication skills
  • Communication skills

Certification

  • CPR and First Aid Certificate
  • Home Health Aide Certificate
  • In Home Support Services Certificate

Timeline

Aveanna Health Care

Respite worker and habilitation
11.2025 - 03.2026

Personal Care Assistant

Delta T Corp.
12.2024 - 12.2025

Caregiver

Belmont Village Senior Living
10.2024 - Current

Customer Service Representative/Customer Service Cashier

Publix Super Markets
05.2022 - 06.2024

Wesley College
Keia Lino