Summary
Overview
Work History
Education
Skills
Timeline
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Keiana Krushall

Summary

Driven Customer Specialist committed to providing quality service and timely issue resolution. Proficient communicator and detail-oriented. Accustomed to working in stressful, high-volume call environments while providing efficient and accurate support.

Overview

4
4
years of professional experience

Work History

Customer Care Specialist

Aflac
02.2024 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Verified accuracy of customer account information and updated when necessary.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Took ownership of customers issues to follow problems through to resolution.
  • Reduced customer complaints by efficiently resolving issues through effective communication and problem-solving skills.

Logistics Team Member

Hyundai Transys Seating
05.2023 - 12.2023
  • Managed inventory control for optimal stock levels, reducing waste and improving order fulfillment rates.
  • Coordinated with suppliers to ensure timely delivery of goods, maintaining strong relationships and minimizing delays.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Trained new team members on best practices in logistics operations, fostering a supportive work culture that prioritized teamwork and collaboration.

Automated Logistical Specialist (92A)

United States Army
01.2020 - 01.2023
  • Managed a team of logistical support personnel, providing direction and guidance to help them excel in their roles.
  • Prepared detailed reports on logistical activities for leadership review, highlighting areas requiring improvement or additional resources.
  • Supervised maintenance schedules for vehicles and equipment within the unit''s fleet, ensuring optimal functionality throughout deployment periods.
  • Participated in continuous improvement initiatives by identifying opportunities for increased efficiency and effectiveness within the logistical operations.

Education

High School Diploma -

Russell County High School
Seale, AL
05.2019

Skills

  • Inbound Customer Service
  • Quality Assurance
  • Problem Resolution
  • Order Processing
  • Data Entry
  • Administrative and Office Support
  • Teamwork and Collaboration
  • Stock management
  • Order Fulfillment

Timeline

Customer Care Specialist

Aflac
02.2024 - Current

Logistics Team Member

Hyundai Transys Seating
05.2023 - 12.2023

Automated Logistical Specialist (92A)

United States Army
01.2020 - 01.2023

High School Diploma -

Russell County High School

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Keiana Krushall