FATAI A Adebayo
Dallas,TX
Summary
Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers.
Overview
10
10
years of professional experience
Work History
Customer Care Specialist
Maximus
07.2021 - 12.2023
- Reduced customer complaints by efficiently resolving issues through effective communication and problem-solving skills.
- Responded to customer inquiries via phone, email and web-based platforms.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Communicated with customers to assess and address individual needs, providing timely and quality support via systems
- Collaborated with cross-functional teams to ensure seamless service delivery for customers.
- Developed policies to increase accuracy and resolution of customer care department.
- Managed difficult customer situations with empathy and understanding, ultimately defusing tensions and finding mutually agreeable resolutions.
- Achieved consistently high quality assurance scores by adhering to company policies and procedures when interacting with customers.
Team Lead
Dentsply Sirona Implants
06.2020 - 04.2021
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
Manager of Operations
Demmy Global Resources
01.2014 - 04.2017
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
- Implemented cost-saving initiatives, reducing overall operational expenses without compromising service quality.
- Streamlined operational processes by implementing efficient workflow management strategies.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Education
Bachelor of Science - Accounting
National Open University
NigeriaHigh School Diploma -
Osun State College of Education
Nigeria 05.2004
GED -
St-Ambroses
Nigeria 03-2023
Skills
- Customer Service
- Payment Processing
- Quality Assurance
- Customer service excellence
- Inbound Customer Service
- Complaint Handling
- Project Management
- Call center experience
- Documentation And Reporting
- Data Entry
- Order Processing
- Customer Relationship Management
- Product Education
- First Call resolution
- Conflict Mediation
- Database Research
Timeline
Customer Care Specialist
Maximus
07.2021 - 12.2023
Team Lead
Dentsply Sirona Implants
06.2020 - 04.2021
Manager of Operations
Demmy Global Resources
01.2014 - 04.2017
Bachelor of Science - Accounting
National Open University
High School Diploma -
Osun State College of Education
GED -
St-Ambroses
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