Summary
Overview
Work History
Education
Skills
Timeline
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Keiandra Witherspoon

Fort Worth,TX

Summary

Dedicated professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.

Overview

5
5
years of professional experience

Work History

Medical Insurance Representative

Molina Healthcare
Amherst, Remote
09.2020 - Current
  • Answer incoming call center questions about insurance policies and insurance coverage issues, as well as consumer complaints and general inquiries
  • Remain up-to-date on new marketing efforts to answer insurance product inquiries utilizing all the resources available
  • Handle complaints, present appropriate solutions, and alternatives within the timeframes set, and follow up to ensure that the issue has been resolved
  • Verify new customers coverage and present policyholders with proof of insurance paperwork

Administrative Assistant

Pearlman Health
San Diego, CA
11.2022 - 03.2024
  • Handled confidential documents in an organized fashion according to established protocol.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Drove customer feedback to deliver information to management for corrective action.
  • Responded to customer issues to provide immediate resolution and improve retention.

Scheduling Specialist

LHC Group
Fort Worth, TX
02.2023 - 06.2023
  • Utilize an automated scheduling system to maintain a calendar of services for both episodic and per visit customers
  • Process workflow for requested scheduled, missed, rescheduled, reassigned, declined, and delivered visits
  • Monitor productivity and distribution of regular visits for caregiver optimization, communicates with team leader as appropriate
  • Assist in coordination of scheduling and tracking all supervisory visits and therapy reassessment visits, as required per regulatory requirements

Education

Bachelor of Arts - Health Administration

Strayer University
Remote
06-2027

Associate of Applied Science -

Ultimate Medical Academy
Clearwater, FL
06.2021

Skills

  • Data Entry
  • Type 60 WPM
  • Administration
  • Attention to details
  • Expert Customer service and phone service
  • Knowledge of using computers and basic workplace equipment
  • Microsoft Office Professional Suite (Excel, Word, PowerPoint, Google Doc)

Timeline

Scheduling Specialist

LHC Group
02.2023 - 06.2023

Administrative Assistant

Pearlman Health
11.2022 - 03.2024

Medical Insurance Representative

Molina Healthcare
09.2020 - Current

Bachelor of Arts - Health Administration

Strayer University

Associate of Applied Science -

Ultimate Medical Academy

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Keiandra Witherspoon