Renee Sanders
Columbus,OH
Summary
Customer-focused professional with extensive experience in delivering exceptional service and technical support. Adept at troubleshooting issues, uncovering customer needs, and providing solutions with a positive, proactive approach. Recognized for de-escalating challenging situations and maintaining high customer satisfaction. Skilled in multitasking, critical decision-making, and continuous learning to enhance service quality.
Overview
10
10
years of professional experience
Work History
Medical Insurance Representative
Blue Shield of California
Lodi, CA
03.2019 - 10.2023
- Handled high-volume inbound calls, troubleshooting and resolving customer concerns with professionalism
- De-escalated calls and provided solutions, consistently earning recognition for exceptional customer service
- Supported customers with billing inquiries, claims processing, and application reviews, ensuring needs were met
Customer Care Representative
RH
Tracy, CA
08.2015 - 09.2018
- Resolved customer inquiries efficiently, leveraging knowledge of company offerings and processes
- Adjusted billing issues and processed refunds to ensure a seamless customer experience
- Maintained accurate customer records, ensuring up-to-date information on preferences and account details
Office Manager
Lodi Pain Clinic
Lodi, CA
07.2013 - 08.2015
- Delivered high-quality customer service through face-to-face interactions and phone communications
- Managed billing and payment follow-ups, maintaining accurate financial records
- Organized and maintained office resources, streamlining operations for improved efficiency
Education
GED -
Lodi Adult School
Lodi, CA09.2005
Skills
- Customer Service Excellence
- Troubleshooting and Problem-Solving
- Telephone Etiquette and Active Listening
- Technical Proficiency: MS Office, Computer Systems, Typing
- Organization and Time Management
- Resilience and Adaptability
Timeline
Medical Insurance Representative
Blue Shield of California
03.2019 - 10.2023
Customer Care Representative
RH
08.2015 - 09.2018
Office Manager
Lodi Pain Clinic
07.2013 - 08.2015
GED -
Lodi Adult School
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