Kei’Angelo Chatman
Dearborn,MI
Summary
Experienced professional with expertise in computer knowledge, software programs, and systems. Strong communication skills to effectively collaborate with team members. Seeking a full-time position in a dynamic and expanding company.
Knowledgeable Sales Operations with solid background in optimizing sales processes and supporting sales teams. Proven track record of streamlining operations and enhancing productivity through effective resource management. Demonstrated expertise in CRM systems and sales analytics, contributing to team success and goal achievement.
Overview
8
8
years of professional experience
Work History
Team Leader, Sales Operations
CDW
Remote
01.2022 - 12.2025
- Boosted sales efficiency by streamlining processes and implementing new sales operations strategies.
- Enhanced communication between sales teams and other departments for better collaboration and improved results.
- Developed comprehensive sales reports to guide decision-making and drive revenue growth.
- Optimized CRM systems for accurate data tracking, enabling informed business decisions.
- Experience in a high-volume customer service environment providing world-class service. knowledge of SalesForce / Pipedrive CRM software.
- Self-motivated, with a strong sense of personal responsibility.
- Managed time efficiently in order to complete all tasks within deadlines.
- Performed testing for billing modules, enhancing new functionality and process improvements.
- Streamlined billing processes for increased efficiency and accuracy in invoice generation.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Commercial Loan Processor
Comerica Bank
Detroit
04.2020 - 01.2022
- Facilitated smooth communication between borrowers, lenders, and third-party vendors to ensure timely completion of transactions.
- Increased efficiency in handling client inquiries by developing comprehensive knowledge of loan products and services.
- Minimized errors in loan documentation by implementing strict quality control measures.
- Identified opportunities for continuous improvement within the department, leading projects aimed at enhancing overall performance metrics.
- Contributed to business growth by efficiently closing a high volume of commercial loans each month.
- AFS Level III
- Collaborate with team members to ensure timely processing of transactions.
- Address and resolve any discrepancies or issues related to loan accounting.
- Ensure compliance with company policies and industry regulations.
- Processed financial transactions accurately, ensuring proper billing practices and minimizing discrepancies.
- Improved A/R collections by implementing effective strategies and streamlined processes.
- Managed insurance claims and billing procedures, ensuring accurate and prompt payments.
Sales Gallery Manager
Hilton Grand Vacations Inc.
11.2017 - 04.2020
- Guided sales prospects on resort property tours and followed up with targeted sales presentations.
- Maintained client lead database and consistently updated information to keep data current.
- Developed top-tier negotiating skills and turned customer objections into sales opportunities.
- Participated in onsite and webinar-based sales trainings and attended 9:00 am sales meetings.
- Managed filing systems for electronic and hard copy documents to keep organized records.
- Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
Education
Highschool Diploma -
Lincoln Park High School
Lincoln Park, MIAssociate Of Business Administration -
Cal State Dominguez
Carson, CASkills
- Sales
- Customer Relations
- Financial document review
- Financial services
- Application preparations
- Loan processor
- Travel
- Technical troubleshooting
- MS Office
- Microsoft Office
- MS PowerPoint
- MS Excel
- Leadership
- CRM Software
- Pipeline management
- Stakeholder management
- Team motivation
- Staff development
Skills
- Advanced MS Office Suite Knowledge
- Technical Support
- Data Management / Team leadership
- CRM software
- BI Tools
- Tech sales
- Hospitality
- Data Analysis Tools
- B2B Sales
Timeline
Team Leader, Sales Operations
CDW
01.2022 - 12.2025
Commercial Loan Processor
Comerica Bank
04.2020 - 01.2022
Sales Gallery Manager
Hilton Grand Vacations Inc.
11.2017 - 04.2020
Highschool Diploma -
Lincoln Park High School
Associate Of Business Administration -
Cal State Dominguez