KEIANNA A ADRAS
Wilson,NC
Summary
Experienced with team supervision, operational efficiency, and staff training. Utilizes strong leadership to maintain productivity and morale. Track record of implementing effective processes and adapting to changing needs.
Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Overview
16
16
years of professional experience
Work History
Shift Leader
Jersey Mike's Subs
Wilson, NC
03.2023 - Current
- Monitored employee performance, providing feedback to support professional growth.
- Completed cash and credit card transactions accurately using POS software.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
Assistant Manager
Food Lion
Raleigh, NC
01.2018 - 04.2022
- Supervised daily store operations to ensure optimal customer service and staff performance.
- Developed and implemented training programs for new employees to enhance team productivity.
- Analyzed sales reports to identify trends and recommend inventory adjustments for improved stock management.
- Coordinated promotional activities, resulting in increased foot traffic and enhanced brand visibility.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Warranty Administrator, Customer Service Representatives
Bill Plemmons RV World
Raleigh, NC
04.2014 - 11.2017
- Responsible for communicating with manufacturers, securing replacement parts and repairs for defective merchandise
- Possess basic computer knowledge and good clerical skills.
- Handles the shipment of defective parts, arranges for the delivery of replacements or receipt of credit, keeping an accounting of transactions, and handling all warranty requests in compliance with both company standards and legal requirements.
Host/Hostess, Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop
Red Lobster
Cary, NC
03.2014 - 07.2015
- Greet arriving guests, welcome them into the establishment and seat them
- Maintain clean work environment
- Customer Service
Cashier and Salesperson, Cashiers
Dry Clean City
Cary, NC
01.2013 - 08.2014
- Operate or tend washing or dry-cleaning machines to wash or dry-clean industrial or household articles, such as cloth garments, suede, leather, furs, blankets, draperies, linens, rugs, and carpets. Includes spotters and dyers of these articles.
- Responsible for taking money in the form of cash, check, or credit card
Baker, Bakers
Gigi's Cupcakes
Cary, NC
01.2011 - 03.2013
- Providing premier customer service, including greeting and responding to questions. Icing, decorating, packaging cupcakes.
- Training others to decorate
- Attention to detail and steady hand
Education
High School Equivalency Diploma - General High School Curriculum
Wake Technical Community College
Raleigh, NC10-2002
Skills
- Achieved high customer satisfaction through strong communication and problem-solving skills
- Delivered projects successfully by applying resourcefulness in decision-making
- Streamlined processes to improve efficiency and organization in project execution
Timeline
Shift Leader
Jersey Mike's Subs
03.2023 - Current
Assistant Manager
Food Lion
01.2018 - 04.2022
Warranty Administrator, Customer Service Representatives
Bill Plemmons RV World
04.2014 - 11.2017
Host/Hostess, Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop
Red Lobster
03.2014 - 07.2015
Cashier and Salesperson, Cashiers
Dry Clean City
01.2013 - 08.2014
Baker, Bakers
Gigi's Cupcakes
01.2011 - 03.2013
High School Equivalency Diploma - General High School Curriculum
Wake Technical Community College