Keiara Martin
Houston,TX
Summary
Results-driven professional in project management, known for high productivity and efficient task completion. While also being skilled in strategic planning, risk management, and stakeholder communication; excellent at leadership, time management, and adaptability, ensuring projects meet objectives seamlessly.
Overview
1
1
Certification
4
4
years of post-secondary education
7
7
years of professional experience
Work History
COMMERCIAL INSURANCE REPRESENTATIVE
GEICO
Houston, USA
01.2026 - 09.2026
- Managed commercial insurance accounts while balancing multiple priorities, deadlines, and customer needs.
- Managed commercial insurance accounts while balancing multiple priorities, deadlines, andcustomer needs.
- Communicated complex insurance information clearly to customers and internal stakeholders.
- Maintained accurate documentation while adhering to regulatory, company, and quality standards.
- Investigated customer concerns, identified solutions, and coordinated with appropriate internal resources.
- Applied analytical and problem-solving skills to resolve issues efficiently and support positive customer outcomes.
CLINICAL OPERATIONS COORDINATOR
Legacy Community Health
Houston, TX
06.2024 - 12.2025
- Coordinated clinical workflows, scheduling, patient follow-up, and daily operations to enhance service delivery.
- Collaborated with multidisciplinary teams to enhance communication and optimize operational efficiency.
- Identified workflow inefficiencies and implemented improvements that streamlined processes.
- Supported intake and workflow improvements that reduced wait times and enhanced the patient experience.
- Maintained accurate records while ensuring compliance with HIPAA and organizational standards.
- Coordinated project schedules and timelines for multiple cross-functional teams.
- Managed project documentation and ensured compliance with company standards.
- Monitored project risks and identified potential issues early in the process.
MEMBER EXPERIENCE REPRESENTATIVE
YMCA
Houston, USA
10.2023 - 06.2024
- Coordinated program registrations and streamlined daily facility operations.
- Resolved member concerns while maintaining strong customer relationships and service standards.
- Collaborated with team members to improve registration and onboarding processes.
- Gathered and addressed member feedback to enhance service delivery and engagement.
AIRCRAFT ARMAMENT TECHNICIAN
United States Air Force
Whiteman Air Force Base, Missouri
07.2019 - 04.2023
- Maintained and inspected B-2 bomber weapon systems while adhering to strict safety and technical standards.
- Performed diagnostics and troubleshooting to identify and resolve issues, reducing operational downtime.
- Coordinated with team members to ensure timely completion of maintenance requirements, enhancing mission readiness.
- Applied risk assessment and problem-solving to enhance equipment reliability and ensure operational effectiveness.
- Followed detailed procedures and documentation requirements in a highly regulated environment.
- Inspected munitions for quality and safety compliance.
- Trained junior technicians on safety protocols and equipment handling.
Education
ASSOCIATE DEGREE IN BUSINESS -
Houston Community College
Houston, TX 09.2025 - 09.2026
HIGH SCHOOL DIPLOMA -
Legacy Senior High School
Midland, TX 09.2014 - 01.2018
Skills
- Client Relationship Management
- Project Management
- Project Coordination
- Operations Management
- Workflow Management
- Process Improvement
- Risk Assessment
- Data Analysis
- Strategic Planning
- Microsoft Office
- Excel
- Problem Solving
- Stakeholder Communication
Certification
- Property & Casualty Insurance License, ACTIVE
- CAPM, IN PROGRESS
Timeline
COMMERCIAL INSURANCE REPRESENTATIVE
GEICO
01.2026 - 09.2026
ASSOCIATE DEGREE IN BUSINESS -
Houston Community College
09.2025 - 09.2026
CLINICAL OPERATIONS COORDINATOR
Legacy Community Health
06.2024 - 12.2025
MEMBER EXPERIENCE REPRESENTATIVE
YMCA
10.2023 - 06.2024
AIRCRAFT ARMAMENT TECHNICIAN
United States Air Force
07.2019 - 04.2023
HIGH SCHOOL DIPLOMA -
Legacy Senior High School
09.2014 - 01.2018