I am skilled in exceeding sales goals and company expectations by expanding client base and maintaining high standards of customer service. I identify customers' needs and deliver solutions to their problems. I am proficient at flexing and bending with change. I am practiced in resolving customer concerns in a professional and calm matter. I am a talented customer service associate skilled at balancing customer needs and company demands. I effectively build loyalty and long-term relationships with customers while achieving all individual sales goals. I am not afraid of hard work and physical demands. I learn quickly and am excited for any new challenge I may encounter.
Hi, I’m
Jennifer Burnham
Commercial Insurance Agent
Lewistown,MT
Summary
Overview
20
years of professional experience
1
Certification
Work History
Hobson Insurance Agency/ HUB International, Hobson, MT
Commercial Insurance Account Manager 1
2022.09 - Current (2 years)
Job overview
- Managed multiple accounts simultaneously while meeting deadlines.
- Listened to customer needs to identify and recommend best products and services.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Ensured compliance with industry regulations when dealing with clients.
- Renewed existing accounts by cementing trusting relationships with customers.
- Resolved customer complaints in a timely manner.
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Maintained accurate records of all customer interactions in the AMS 360 system.
- Acted as main point of contact in matters relating to client concerns and needs.
Lewistown Public Schools, Lewistown, MT
Paraprofessional/Substitute Teacher
2014.09 - 2023.05 (8 years & 8 months)
Job overview
- Administered assessments to determine student's academic performance levels.
- Applied positive reinforcement to redirect negative behaviors.
- Handled clerical duties, managed classrooms and coordinated documents for teachers.
- Ensured that all safety regulations were followed in the classroom environment.
- Managed daily attendance and reported absences and tardies to Secretary for parental notification.
- Collaborated with special education staff to develop Individualized Education Plans.
- Attended in-services, workshops and seminars.
- Taught daily life skills and behaviors to students to build practical knowledge.
- Offered students personalized educational, behavioral and emotional support.
- Provided guidance to students in the classroom setting.
- Communicated confidential details about student behavior and performance with parents and authorized parties.
- Supervised small groups of students during instruction time.
- Assisted with implementation of student's individualized IEP at discretion and direction of teachers and administrators.
- Supervised students in classrooms, halls, cafeterias, gymnasiums and field trips.
- Created and maintained positive relationships with students, parents, and colleagues.
- Communicated and collaborated well with educators from various grade levels.
- Assisted children at stations during small-group learning periods.
- Conducted one-on-one tutoring sessions with struggling students when needed.
- Completed day-to-day duties accurately and efficiently.
Main Connection Travel Inc., Lewistown, MT
Travel Agent/Owner
2010.01 - 2014.02 (4 years & 1 month)
Job overview
- Recommended and helped customers select vacations based on their needs
- Exchanged vacations for customers quickly and efficiently
- Served as a liaison between customers, resorts, and various departments in the airlines
- Confirmed that appropriate changes were made to resolve customers' problems
- Fielded an average of 25 customer service calls per day
- Accounting and maintaining customer files
- Payroll for new travel agents and scheduling hours
- Applied safety procedures and policies as outlined in the safely manual.
Yogo Inn, Lewistown, MT
Bartender/Catering Director
2006.08 - 2009.10 (3 years & 2 months)
Job overview
- Acquired Contracts from vendors and wrote new contracts
- Ordered food and drink for offsite and in house events
- Scheduled employee hours and breaks for events
- Set up and tear down offsite events and in house
- Submitted time cards for employees
- Scheduled safety meetings and conducted weekly planning meetings
- Decorated the establishment according to holiday.
All Family Vision, Lewistown, MT
Certified Para Optometric
2004.05 - 2006.07 (2 years & 2 months)
Job overview
- Assisting Doctor with patients
- Conducted eye tests with various machines
- Ordered eyewear, contact lenses, sunglasses, and various products for the office
- Fitted patients with frames and contacts
- Submitted claims to VSP and Insurance companies
- Maintained patient files and other duties required from me.
Education
Big Bend Community College
Associate Arts and Science Degree
01.1999
University Overview
GPA: 3.1
Montana State University - Bozeman Bozeman, MT
Associate of Science from Psychology
University Overview
Skills
- Superior Communication Skills
- Cheerful and Energetic
- Effective team player
- Superior Organization Skills
- Resolution-Oriented
- Dependable and Reliable
- Savvy negotiator
- Leadership
- Detail-oriented
- Friendly and hardworking
- Vendor Relations
- Client Relationship Management
- Customer Service
- Account Management
- Account Servicing
- Revenue Generation
- Customer Relationship Management (CRM)
- Goal-Oriented
- Acquiring New Customers
- Sales
- Account Oversight
- Upsell insurance policies
Certification
- State of Montana Insurance License- Casualty, Property -Expiration Date 06/30/2025
References
References
References available upon request.Timeline
Commercial Insurance Account Manager 1
Hobson Insurance Agency/ HUB International
2022.09 - Current (2 years)
Paraprofessional/Substitute Teacher
Lewistown Public Schools
2014.09 - 2023.05 (8 years & 8 months)
Travel Agent/Owner
Main Connection Travel Inc.
2010.01 - 2014.02 (4 years & 1 month)
Bartender/Catering Director
Yogo Inn
2006.08 - 2009.10 (3 years & 2 months)
Certified Para Optometric
All Family Vision
2004.05 - 2006.07 (2 years & 2 months)
Big Bend Community College
Associate Arts and Science Degree
Montana State University - Bozeman
Associate of Science from Psychology
- State of Montana Insurance License- Casualty, Property -Expiration Date 06/30/2025
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