Summary
Overview
Work History
Education
Skills
Timeline
Generic

Keiara Okoli

Riverdale,GA

Summary

Seeking an opportunity to bring my skills to a customer relations role. I'm focused on delivering the best in class customer service and maintaining the highest level of quality. Excellent written and oral communication, strong attention to detail, and superior work ethic.

Overview

5
5
years of professional experience

Work History

Logistics Associate

Amazon
Forest Park, GA
07.2023 - Current
  • Staged and sorted multiple types of products for loading.
  • Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
  • Scanned inbound and outbound packages to sort for destination.
  • Worked effectively in team environments to make the workplace more productive.
  • Receive and prepare inventory for delivery.
  • Use technology like smartphones and handheld devices to sort, scan, and prepare orders

Claims Associate

State Farm Insurance Company
07.2022 - 01.2023
  • Assisted with being the first point of contact for parties involved in accidents
  • Receiving and reviewing claim information
  • Responsible for investigating claims, accurately documenting the file
  • Responsible for taking incoming calls and outbound calls to customers and claimants
  • Verified accident facts, determined policy coverage and paid what is owed
  • Gathering and documenting loss information
  • Determined liability, compensability and benefits due on each claim.

E-Commerce Specialist

DHL Supply Chain
08.2019 - 08.2022
  • Pick customers' online orders properly for shipments using a RF scanner
  • Meet and exceeds daily productivity
  • Performed auditing duties for associates by checking for efficiency and accuracy
  • Documented audit findings and communicated deficiencies
  • Responsible for data entry

Education

High School Diploma -

Atlanta Technical College
06-2026

Skills

  • Skills & Abilities
  • Strong skills in maintaining cordial and professional relationships with staff, management, and customers
  • Exhibit time management and organization skills
  • Ability to multi-task through various applications and database systems
  • Interpersonal and adaptability skills
  • Computer Skills:
  • Microsoft Word, and Excel
  • Business Skills: Multitasker, Skilled in quickly identifying and resolving problems

Timeline

Logistics Associate

Amazon
07.2023 - Current

Claims Associate

State Farm Insurance Company
07.2022 - 01.2023

E-Commerce Specialist

DHL Supply Chain
08.2019 - 08.2022

High School Diploma -

Atlanta Technical College

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Keiara Okoli