Keiaria May
Adjuster
Mobile,Alabama
Summary
Skilled Assistant General Manager talented at maximizing business success. Contributes to culture of streamlining operations and increasing team productivity to bolster sales performance. Honed focus on customer satisfaction to improve organizational outlook. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
1
1
Certification
18
18
years of professional experience
3
3
years of post-secondary education
Work History
Assistant Branch Manager
Hertz Car Rental
Frisco, Texas
05.2018 - 05.2020
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Hotel Night Auditor
Marriott
Frisco, Texas
03.2013 - 05.2020
- Set up and entered financial data into spreadsheets using Microsoft Excel.
- Performed daily inventory for keys and linens and detailed information in audit reports.
- Performed nightly updates to room charges and rates.
- Balanced hotel accounts and resolved discrepancies.
Independent Insurance Adjuster- Auto
Alacrity Solution
Frisco, Texas
12.2022 - 09.2023
- Prepared summaries of damage, payments, and policy coverage.
- Verified insurance claims and determined fair amount for settlement.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
Independent Insurance Adjuster- Property
Mid-America Insurance Services
Mobile , Al
08.2022 - 12.2022
- Interacted with witnesses and claimants.
- Negotiated claim settlements and recommended litigation when claims could not be settled.
- Exercised proper judgment and decision making to analyze over 25 claims per week.
Independent Insurance Adjuster- Auto
Alacrity Solution
Frisco , Texas
12.2021 - 07.2022
- Coordinated with local body shops to assign repair jobs and obtained rental vehicles for customers for duration of restoration process.
- Carried and managed consistently heavy project workload through exemplary organizational, time management and collaboration talents.
- Approved payment of claims within certain monetary limit.
- Calculated benefit payments.
Independent Insurance Adjuster- Catastrophe
Alacrity Solution
Frisco, Texas
03.2021 - 01.2022
- Prepared summaries of damage, payments, and policy coverage.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Investigated and assessed damage to property and reviewed property damage estimates.
Skills
- Auto and propety insurance regulations knowledge
- Insurance decisions
- Insurance fraud
- Highly motivated
- Advanced computer skills
- 14 Claims Adjuster License
- Administrative background
- Personal, casualty and property loss
- Business development expertise
- Relationship building and management
- Sales professional
- Human resources knowledge
- Cash handling expertise
- Familiar with account coding
- Employee training
- Multi-line phone systems
- Brand Management
- Vendor interaction
- Policy and procedure adherence
- Customer Relationship Management Software (CRM)
- Budgeting and reporting
- Inter-department collaboration
Languages
Spanish
Limited
Certification
- CONNECT-U Marriott MANAGEMENT Training - 2018
Education
Bachelor of Science - Professional Health - Informatics
University of South Alabama
Mobile, AL 05.2013 - 05.2016
Timeline
Independent Insurance Adjuster- Auto
Alacrity Solution
12.2022 - 09.2023
Independent Insurance Adjuster- Property
Mid-America Insurance Services
08.2022 - 12.2022
Independent Insurance Adjuster- Auto
Alacrity Solution
12.2021 - 07.2022
Independent Insurance Adjuster- Catastrophe
Alacrity Solution
03.2021 - 01.2022
Assistant Branch Manager
Hertz Car Rental
05.2018 - 05.2020
Bachelor of Science - Professional Health - Informatics
University of South Alabama
05.2013 - 05.2016
Hotel Night Auditor
Marriott
03.2013 - 05.2020
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