Keiarra Brooken
Rockwall,TX
Summary
Personable and dedicated Customer Service Representative with extensive experience in customer service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Customer Service Specialist
Teleperformance USA
02.2021 - 12.2023
- Documented customer correspondence in CRM to track requests, problem and solutions.
- Helped customers open accounts, make deposits, update information and carry out range of routine actions.
- Assisted customers with making payments of establishing payment plans to bring accounts current.
- Explained benefits, features and recommendations to maximize client retention.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
Front Desk Receptionist
Injury Rehab
02.2019 - 12.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Collected room deposits, fees, and payments.
- Tracked important information in [Software] spreadsheets and ran reports or generated graphs using data.
- Confirmed appointments, communicated with clients, and updated client records.
- Maintained strict confidentiality of sensitive information, upholding privacy standards.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
Claims Specialist
CMI Group
09.2017 - 11.2018
- Researched and reviewed information to determine validity of insurance claims and contacted companies and customers and decisions.
- Assessed and conducted negotiation within authority limits to settle claims.
- Provided legal support by assembling documentation for settlement action.
- Maintained knowledge of policies and procedures and insurance coverage benefit levels, eligibility systems and verification process.
Education
High School Diploma -
Lakeview Centennial High School
Garland, TX06-2014
Skills
- Client engagement
- Training and development
- Cross-functional collaboration
- Microsoft Office expertise
- System implementation
- Quality assurance controls
- Senior leadership support
- Technologically savvy
- Inbound and Outbound Calling
- Project management abilities
- Data Entry
- Payment Processing
Timeline
Customer Service Specialist
Teleperformance USA
02.2021 - 12.2023
Front Desk Receptionist
Injury Rehab
02.2019 - 12.2021
Claims Specialist
CMI Group
09.2017 - 11.2018
High School Diploma -
Lakeview Centennial High School
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