KEIARRA TOLBERT
Balch Springs
Summary
A dedicated service professional with strong background in coordinating and managing service operations. Known for driving efficiency and enhancing customer experiences while fostering collaborative team environment. Reliable and adaptable, equipped with key skills in communication and organization.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Behavioral Health Service Coordinator
Centene, Superior Health Services
Dallas, TX
05.2023 - Current
- Coordinated care services to enhance patient engagement and satisfaction.
- Implemented referral processes to streamline service delivery for members.
- Trained staff on compliance regulations and operational procedures.
- Developed workflows to improve communication between healthcare providers and members.
- Assessment & Planning: Conducts in-home assessments to evaluate a member's daily living, medical, and social needs. [1, 2]
- Holistic Support: Connects members with long-term resources, such as housing assistance, employment support, and adaptive medical equipment. [1, 2, 3]
- Care Coordination: Acts as the primary liaison between the member, their families, and healthcare providers to ensure seamless
CVS Aetna Better Health
Dallas, Tx
08.2022 - Current
- Utilizes critical thinking and judgment to collaborate and inform the case management process, in order to facilitate appropriate healthcare outcomes for members by providing care coordination, support and education for members through the use of care management tools and resources
- Conducts comprehensive evaluation of Members using care management tools and information/data review
- Coordinates and implements assigned care plan activities and monitors care plan progress
- Conducts multidisciplinary review in order to achieve optimal outcomes
- Identifies and escalates quality of care issues through established channels
- Utilizes negotiation skills to secure appropriate options
- Utilizes influencing/ motivational interviewing skills to ensure maximum member engagement and promote lifestyle/behavior changes to achieve optimum level of health
- Monitoring, Evaluation and Documentation of Care: Utilizes case management and quality management processes in compliance with regulatory and accreditation guidelines and company policies and procedures
Child Sex Trafficking/High Risk Youth Coordinator
Dallas Children’s Advocacy Center
Dallas, TX
03.2021 - 07.2022
- Assess youth to determine if they meet criteria for child sexual exploitation cases.
- Coordinate with partners to assist with rapid response recoveries for youth that are being sexually exploited.
- Facilitate staff meetings to discuss plan of action for youth and partners involvement.
- Call/Email partners to follow-up on youth’s involvement with services.
- Document ongoing status and track progress through prosecution and along continuum of care.
- Maintain database and tracking system of placement and runaways for CST/HRY.
Family Based Safety Services Specialist II
DCAC Texas Department of Family and Protective Services
Dallas, TX
03.2016 - 02.2021
- Handles extensive caseloads without losing site of important details
- Creates and implements family plans/ child plans
- Assists the department with determining what is in the best interest of the children
- Enters accurate and complete documentation into necessary data systems
- Able to work under minimal supervision
- Work to build rapport with families
- Provide assistance with therapy and contacting outside professionals to assist with rehabilitation of families.
- Uses telephone skills and interviewing techniques using active listening skills over the phone, or in person.
- Gathers sufficient information to accurately identify client’s problems and needs, explores needs beyond the presenting problem, looking at basic needs first and long term needs and solutions, and summarizing what they are requesting.
- Helps consumer get connected to appropriate services by providing individual counseling / assistance services, Information and referral.
- (CPS) (March 2016 –Present) Caseworker Tasks:
Mayhill Behavioral Hospital
Denton, TX
08.2018 - 05.2019
- Assess, evaluate and determine treatment services for the patient population.
- Manages the patient’s care throughout inpatient and day hospital treatment.
- Provides discharge planning to patients.
- Facilitate Inpatient Group Therapy.
- Help aid/train new co-worker intern to Mayhill’s standards.
Support Coordinator
Caldwell Council on Aging
Columbia, LA
11.2014 - 01.2015
- Complete MDS-HC assessments
- Type Plan of Care based on the MDS-HC assessment using the Service Hour Allocation of Resources.
- Make one telephone contact with each recipient/personal representative and their provider supervisor on the assigned Case load each month.
- Complete a quarterly review (face to face) at the recipient’s residence that includes observation of services, a quarterly report, sign in and review of the home book.
- Communicate plan development needs with the provider supervisor, staff, family, and recipient
- Provide Plan of Care, Behavioral Support Plan, or Strategies, Backup Plan, Emergency Plan during or before the scheduled annual assessment.
- Understand and follow proper protocol related to the recipient’s freedom of choice when recipient is requesting provider’s choice information.
- Maintain strict confidentiality for recipients and related activities.
Education
Bachelor of Science - Kinesiology, Psychology
Grambling State University
Grambling, LA05-2014
Master of Science - School of Social Work ( Master’s)
University of Arlington
Arlington, TX05-2019
Skills
- Telephone communication
- Accurate recordkeeping
- Client advocacy
- Notetaking and documentation
- Needs assessment
- Service monitoring and evaluation
- Individualized service plans
- Team leadership
Certification
- Minimum Data Set-Home Care (RAI/MDS-HC) and Care Planning through the Department of Health and Hospitals (OAAS).
- Certification in Child Protective Service (CPS) Basic Skills Development
- Certification as a Conservatorship Specialist II
- MSW
Timeline
Behavioral Health Service Coordinator
Centene, Superior Health Services
05.2023 - Current
CVS Aetna Better Health
08.2022 - Current
Child Sex Trafficking/High Risk Youth Coordinator
Dallas Children’s Advocacy Center
03.2021 - 07.2022
Mayhill Behavioral Hospital
08.2018 - 05.2019
Family Based Safety Services Specialist II
DCAC Texas Department of Family and Protective Services
03.2016 - 02.2021
Support Coordinator
Caldwell Council on Aging
11.2014 - 01.2015
Bachelor of Science - Kinesiology, Psychology
Grambling State University
Master of Science - School of Social Work ( Master’s)
University of Arlington