Keiasha BRISTER
Baker,LA
Summary
Knowledgeable Shift Manager proficient in scheduling, money handling and team management. Successful at overseeing all areas of operations. Makes adjustments to scheduling and task prioritization to keep assignments and projects on schedule. Seasoned Shift Manager successful in keeping operations running smoothly and customers satisfied with high-quality service. Talent for proactively solving problems and keeping team members on task. Well-organized in planning schedules and workflows to accomplish objectives. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
28
28
years of professional experience
Work History
Shift Manager
BAKER SHELL
BAKER , LOUISIANA
03.2017 - 10.2021
- Managed the scheduling of staff shifts to ensure adequate coverage at all times.
- Enforced safety standards throughout the store including proper use of equipment.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Responded quickly and effectively to emergency situations as they arose.
- Monitored store operations to ensure compliance with company policies and procedures.
- Resolved conflicts between employees or customers in a professional manner.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Assisted in resolving escalated customer service issues in a timely manner.
- Provided coaching and guidance to team members when necessary to improve performance.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
Shift Manager/Key Holder
Dollar Tree Department Store
BOGALUSA, LOUISIANA
09.2005 - 01.2017
- Scheduled personnel shifts based on business needs while ensuring adequate coverage at all times.
- Resolved customer complaints promptly and professionally while maintaining a positive attitude towards customers.
- Resolved customer complaints promptly and professionally.
- Monitored sales activities to ensure compliance with company policies and regulations.
- Monitored inventory levels to ensure sufficient stock was available at all times.
- Developed strategies for increasing customer satisfaction ratings.
- Provided training on store policies, procedures, and standards to new hires and existing staff.
- Implemented effective loss prevention measures throughout the store.
- Ensured proper opening and closing procedures were followed daily.
- Performed regular audits of the store's security systems and safety protocols.
- Managed shift operations by delegating tasks among team members in order to maximize efficiency.
C.N.A.
REST HAVEN LIVING CENTER
BOGALUSA, LOUISIANA
01.1998 - 07.2005
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Educated patients on self-care techniques that would help them maintain their independence.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Transported residents within the facility as needed.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Assisted with range of motion exercises and other rehabilitative activities per physician orders.
- Participated in educational programs designed to improve knowledge of health care practices.
- Documented patient care services by charting in designated areas.
- Monitored food intake and output as directed by nursing staff.
- Answered patient call lights promptly and responded to requests appropriately.
- Recognized signs, symptoms of abuse, neglect and reported them per policy.
- Reported changes in patient conditions to registered nurse or physician.
- Monitored vital signs such as pulse rate, respiration rate, and blood pressure.
Crew Leader
Burger King
BOGALUSA, LOUISIANA
07.1993 - 10.1997
- Coordinated with other departments regarding scheduling conflicts between crews.
- Developed work schedules to ensure adequate staffing levels.
- Resolved any disputes among crew members in a professional manner while upholding company policy.
- Monitored and evaluated performance of crew members, providing feedback and coaching as needed.
- Trained new hires on job duties, safety protocols, and company policies.
Education
Some College (No Degree) - Business Management
University of Phoenix
Tempe, AZSkills
- Customer service focus
- Delegation capabilities
- Equipment Troubleshooting
- Safety Compliance
- Team Development
- Supply Ordering
- Inventory Control
- Cash Handling
- Handling Customer Complaints
- Documentation And Reporting
- Shift checklists
- Staff Training and Onboarding
- Opening and closing procedures
Timeline
Shift Manager
BAKER SHELL
03.2017 - 10.2021
Shift Manager/Key Holder
Dollar Tree Department Store
09.2005 - 01.2017
C.N.A.
REST HAVEN LIVING CENTER
01.1998 - 07.2005
Crew Leader
Burger King
07.1993 - 10.1997
Some College (No Degree) - Business Management
University of Phoenix
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