Keiasha Brister
Baker,LA
Summary
Dynamic leader with proven expertise in staff development and inventory control honed at Baker Shell. Excelled in handling customer complaints, achieving significant improvements in customer satisfaction. Skilled in team development and shift leadership, consistently ensuring operational excellence. Demonstrates an energetic approach to training and mentoring, with a keen focus on policy administration and financial records oversight.
Overview
25
25
years of professional experience
Work History
Shift Manager
Baker Shell
Baker, LA
03.2018 - 09.2022
- Read and interpreted work order specifications and information to plan, schedule and carry out jobs effectively.
- Inspected work areas regularly for cleanliness and organization standards.
- Maintained cleanliness and organization of work area.
- Upheld company standards and compliance requirements for operations.
- Identified needs of customers promptly and efficiently.
- Coordinated with other departments to resolve customer inquiries in a timely manner.
- Communicated with other shift managers to facilitate continuum of customer service.
- Documented receipts, employee hours and inventory movement.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Helped employees accomplish tasks during peak periods.
- Conducted training in equipment operations and safety procedures, briefing employees of hazards associated with work.
- Managed daily cash intake by counting out registers and tabulating profits.
- Reviewed security footage regularly for suspicious activities or theft attempts.
- Delegated tasks to multiple employees while maintaining efficient workplace.
- Assisted in resolving escalated customer service issues in a timely manner.
- Trained new employees on company policies, procedures, and job responsibilities.
- Managed the scheduling of staff shifts to ensure adequate coverage at all times.
Department Manager
Rose's Variety Wholesale
Baker, LA
10.2017 - 05.2019
- Executed targeted merchandising and promotional plans to meet department sales goals.
- Ensured compliance with company policies and relevant regulations.
- Worked closely with sales associates to complete tasks.
- Enforced safety rules and other policies to protect employees and minimize company liability.
Customer Service Representative
Protocol Telecommunications
Covington, LA
04.2008 - 06.2016
- Maintained a high level of professionalism when dealing with difficult customers.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Provided exceptional customer service to ensure customer satisfaction.
C.N.A.
Rest Haven Nursing Home Inc
Bogalusa, LA
01.1998 - 06.2013
- Monitored vital signs such as pulse rate, respiration rate, and blood pressure.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Assisted patients with daily living activities, including bathing, dressing, and grooming.
- Answered signal lights, bells or intercom systems to determine resident needs.
- Provided emotional support to family members during difficult times.
- Assisted residents in preparing for activities and social programs.
- Utilized appropriate safety measures when handling hazardous materials or waste products.
Skills
- Schedule oversight
- Handling customer complaints
- Team development
- Inventory control
- Staff development
- Policy administration
- Opening and closing procedures
- Shift leadership
- Energetic and enthusiastic
- Training and mentoring
- Financial records oversight
- Shift checklists
Timeline
Shift Manager
Baker Shell
03.2018 - 09.2022
Department Manager
Rose's Variety Wholesale
10.2017 - 05.2019
Customer Service Representative
Protocol Telecommunications
04.2008 - 06.2016
C.N.A.
Rest Haven Nursing Home Inc
01.1998 - 06.2013
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