Summary
Work History
Education
Skills
Timeline
Generic

Keicia Bedford

Winstonville ,MS

Summary

Dynamic and results-driven professional with extensive experience at the United States Post Office, excelling in customer service and team leadership. Proven track record in enhancing operational efficiency and boosting customer satisfaction through effective problem-solving and employee training. Skilled in compliance with postal regulations and adept at fostering strong team collaboration.

Work History

Postmaster

United States Post Office
  • Monitored inventory levels to ensure adequate supplies were available for daily operations while minimizing waste from overstocking items.
  • Conducted periodic audits of financial records to maintain accuracy, transparency, and adherence to budgetary guidelines.
  • Hired, trained, and evaluated performance of Number employees.
  • Enhanced customer satisfaction with prompt responses to inquiries and timely issue resolution.
  • Developed and maintained detailed reports of all post office activities using Software.
  • Implemented cost-saving measures that reduced operational expenses without compromising service levels or employee satisfaction.
  • Efficiently and kindly handled customer complaints and issues to increase satisfaction rates by Number%.
  • Designed and maintained budget of over $Amount to cut costs by Number%.
  • Managed daily operations of Number-employee post office.

Customer Service Manager

United States Post Office
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
  • Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
  • Increased team productivity by providing ongoing training and support to customer service representatives.
  • Kept accurate records to document customer service actions and discussions.
  • Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.
  • Reduced customer complaints by proactively identifying and addressing common issues.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.

Education

Regular High School Curriculum

John F. Kennedy High School
Mound Bayou, MS

Political Science

Mississippi Valley State University
Itta Bena, MS

Skills

  • Records management
  • and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Leadership skills
  • Problem-solving abilities
  • Abilities
  • Organizational skills
  • Effective communication
  • Decision-making
  • Customer relations
  • Office administration
  • Deadline oriented

Timeline

Regular High School Curriculum

John F. Kennedy High School

Political Science

Mississippi Valley State University

Postmaster

United States Post Office

Customer Service Manager

United States Post Office
Keicia Bedford