Yoliness Sanchez
Youngstown
Summary
Creative Operations Specialist skillful in executing effective operating rhythms and management systems structures. Expertise in analyzing, articulating and solving various problems. Analytical and organized professional comfortable working independently or as part of team.
Overview
6
6
years of professional experience
Work History
Operations Specialist
Self-employed
05.2022 - Current
- Optimized customer experience by delivering superior services.
- Created and managed project plans, timelines and budgets.
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Implemented necessary changes in response to shifting business needs, maintaining a proactive approach to problem solving.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Improved safety procedures to create safe working conditions for workers.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Collaborated closely with department heads for strategic planning purposes while ensuring their alignment with overall organizational goals.
- Assisted management with special projects to complete all tasks by deadlines.
- Enhanced communication between departments with timely and accurate preparation of reports and documents.
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Developed and implemented organizational systems to streamline daily operations.
- Completed bi-weekly payroll for employees.
- Self-motivated, with a strong sense of personal responsibility.
- Paid attention to detail while completing assignments.
Assistant Manager
Lesley Sparkly Cleaning Services LLC
05.2019 - 07.2022
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Controlled costs in order to maximize cost
- New Hiring, Training development, and Scheduling
- Resolved customer issues to their overall satisfaction
- Maintained an overall management style that follows the companies best practices
Lead Customer Service Representative
Longhorn Steakhouse
12.2017 - 09.2020
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Provided a high level of customer service by greeting customers in a friendly and timely manner, and assisted customers with their needs
- Brought customer service satisfaction survey scores up from 65% to 89% and implemented ideas in which they use till this day
- Coached staff to build their skills and knowledge on one on one settings as well as groups
- Helped out with other positions in the establishment as needed
Education
Associate of Science -
Nassau Community College
Garden City, NY12.2016
Skills
- Project Planning
- Risk Mitigation
- Cross-Functional Communication
- Process Documentation
- System Development
- Planning and coordination
- Clerical Support
- Process Planning
- Case Management
- Project Management
- Customer Service
- Good Telephone Etiquette
- Verbal Communication
- Microsoft Word
- Organization
- Data Entry
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Operations Specialist
Self-employed
05.2022 - Current
Assistant Manager
Lesley Sparkly Cleaning Services LLC
05.2019 - 07.2022
Lead Customer Service Representative
Longhorn Steakhouse
12.2017 - 09.2020
Associate of Science -
Nassau Community College
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