Keidon Richens
Saint Albans,NY
Summary
Dedicated worker with excellent communication, time management and computer skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals.
Overview
15
15
years of professional experience
Work History
Driver
ERMC Aviation
JFK Airport
07.2023 - 06.2025
- Operated various vehicles to safely transport agents between aircraft on the tarmac.
- Delivered essential supplies to agents onboard planes in a timely and organized manner.
- Collected and disposed of garbage bags/pillow and blanket bags left on the ramp, maintaining cleanliness and safety standards.
- Assisted in cleaning aircraft interiors, supporting onboard agents to ensure flights met cleanliness protocols.
- Safely operated a variety of vehicles, including cars, vans, and pickups, to transport passengers or goods
- Maintained a clean driving record with zero accidents or traffic violations
- Performed routine vehicle inspections before each trip to identify any maintenance issues or potential hazards
- Communicated effectively with dispatchers, customers, and team members to coordinate deliveries and resolve any issues that arose during transportation
Over Night Order Writer
Whole Foods
Brooklyn, NY
09.2021 - 03.2022
- Contacted carrier representatives to make arrangements or issue instructions for shipping and delivery of materials.
- Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives.
- Adhered to quality and service standards to support operational goals.
- Determined proper storage methods based on turnover, environmental factors and physical capabilities of facilities.
- Took inventory and examined merchandise to identify items to be reordered and replenished.
- Took inventory of merchandise to identify items needing reordering or replenishment.
- Maintained supplies, tools, equipment and storage areas to ensure compliance with safety regulations.
- Referred to price lists to attach and change price tags on merchandise.
- Stocked shelves, racks and cases with new or transferred merchandise.
- Compared merchandise invoices to items actually received to ensure that shipments were correct.
Order Writer/Crew Member
Trader Joe's
NY
05.2010 - 03.2021
- Maintain number one in the tri state area for sales in order writing section
- Navigated multiple computer systems and applications and utilized search tools to find information.
- Cleaned and Maintained orderly sections.
- Created product displays for specific food items that were being highlighted for however long that period may be.
- Greeted and informed customers of products, fostering positive store experiences.
- Resolved and de-escalated issues to address customer concerns.
- Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives.
- Adhered to quality and service standards to support operational goals.
- Determined proper storage methods based on turnover, environmental factors and physical capabilities of facilities.
- Took inventory of merchandise to identify items needing reordering or replenishment.
- Maintained supplies, tools, equipment and storage areas to ensure compliance with safety regulations.
- Referred to price lists to attach and change price tags on merchandise.
- Stocked shelves, racks and cases with new or transferred merchandise.
- Compared merchandise invoices to items actually received to ensure that shipments were correct.
- Processed cash, check and credit cards for customer purchases.
- Processed merchandise returns and exchanges.
- Arranged and replenished displays and merchandise racks to maintain store appearance.
- Helped customers locate merchandise.
- Provided product information and resolved concerns to assist customers.
- Monitored and evaluated training activities and program effectiveness.
- Organized and directed orientation and onboarding sessions for employees and customers.
Customer Service Rep/Dispatcher
K and S Delivery Service
Queen, NY
05.2018 - 09.2018
- Addressed customers courteously using suitable methods and problem-solving skills.
- Responded to telephone inquiries and complaints following standard operating procedures.
- Developed and maintained working knowledge of internal policies, procedures and services to appropriately address customer issues.
- Email and Cold Calling for new potential clients.
- Coordinated daily workflow in adherence with critical timelines.
- Dispatched workers and crews to assigned locations.
- Relayed information to or from work crews using phones and two-way radios.
- Walked, rode bicycles, drive vehicles and used public transportation to reach destinations to deliver messages and materials.
- Planned and followed most efficient routes for delivering goods.
Education
Digital Media and Communications
Hillbert College
Hamburg, NY08.2011
Skills
- Upbeat And Positive Personality
- Responding To Difficult Customers
- Data Entry And Maintenance
- Courteous
- Strong Service Mindset
- Efficient
- Detail-Oriented
- Calm And Professional Under Pressure
- Customer Experience
- Logistics And Transportation
- Package Delivery And Pick-Up
- Order Accuracy
- Time Management
- Stockroom Maintenance
- Teamwork And Collaboration
- Cooperative Attitude
- Excellent Communication
References
ADRIAN
Trader Joe's Manager Manager/Co-Worker
347456342
KEVIN
K And S Delivery Service Manager Manager At Current Job
(347) 858-6861
info@KandSDeliveryservice.com
AKILAH SMITH
Columbia University Laboratory Data Assistant Associate
(917) 651-4124
Akilah.smith91@gmail.com
AMIN HENRIQUEZ
American Airlines Material Logistics Specialist Former Co-worker
(516) 468-0160
STEVEN DAILY
At Home Manager Former Co-Worker
(347) 612-3771
sdaily91@gmail.com
Timeline
Driver
ERMC Aviation
07.2023 - 06.2025
Over Night Order Writer
Whole Foods
09.2021 - 03.2022
Customer Service Rep/Dispatcher
K and S Delivery Service
05.2018 - 09.2018
Order Writer/Crew Member
Trader Joe's
05.2010 - 03.2021
Digital Media and Communications
Hillbert College