Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Keidra Muhammad

Dallas

Summary

Seeking to combine operations and research experience to enhance work environment. Exceptional amount of versatile experience providing excellent customer service and data entry/payment processing in highly sensitive, crucial deadline environments.

Professional with strong background in banking operations, prepared to enhance efficiency and accuracy. Proven track record in streamlining processes, risk management, and regulatory compliance. Strong focus on collaborative efforts and achieving impactful results. Well-versed in financial software, transaction processing, and problem-solving, with flexible approach to changing needs. Reliable, results-driven team player known for adaptability and thoroughness.

Overview

10
10
years of professional experience

Work History

Bank Operations Specialist

Everbank/TIAA Bank
06.2020 - Current
  • Process customer and account source documents by reviewing data for deficiencies, resolving discrepancies by using standard procedures, or returning incomplete documents to the team leader and/or supervisor for resolution
  • Analyzing the data errors, reporting problems with the data, checking source documents for accuracy and verifying when necessary, and researching further information for incomplete documents
  • Facilitated communication between different departments to streamline processes, improve collaboration, and foster teamwork.
  • Keeping sensitive customer or company information confidential on a hard copy backup by following internal security procedures to assure accordance with policies

Data Processor

Boy Scouts of America
08.2018 - 03.2020
  • Served as liaison between customers, data processing, consistently and effectively processing workflow of customer service and re-certification unit from incoming mail to outgoing deliverables
  • Oversaw processing of maintaining state registries
  • Provided excellent customer service in assuring that the customer was comfortable with the application process, decisions, and details
  • Execute office support tasks such as restoring files, filing, creating new folders for clients, and organization of forms and photocopies
  • Adhered to strict deadlines for completing assigned tasks while maintaining a high degree of accuracy in all work performed.

Payment Processor

Citi
12.2016 - 06.2018
  • Offered and negotiated financial products and services to consumers and business customers
  • Interacted daily with clients to ascertain their needs and service requests
  • Managed multiple client requests simultaneously during peak hours, and was able to successfully complete transactions within an optimal time period
  • Responsible for keying cash receipts and maintenance, quality control, mail distribution, servicing customers at Front window and on phones, helping Administrators/Bank Officers and pulling wire transfers
  • Managed high-volume payment processing tasks, consistently meeting deadlines without compromising accuracy or quality.

Document Processor

JPM Chase
09.2015 - 12.2016
  • Handled documents of all conditions and prepared documents for scanning including removing fasteners, taping and fixing tears, and all other things needed to ensure the document will properly scan
  • Proofread and follow the document flow process including incoming and outgoing documents; faxes, inbound mail, scanning documents, sorting mail, saving and retrieving documents along with ongoing customer contact
  • Provides outstanding customer service to clients and agents by conveying an understanding of their requests and by answering questions, researching, and offering assistance
  • Participated in regular team meetings to discuss ongoing projects and address any challenges or areas for improvement.
  • Streamlined workflow for faster document processing, leading to improved productivity and time management.

Education

High school diploma -

Faith Family Academy
Dallas
01.2012

Skills

  • Analysis skills
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Multitasking Abilities
  • Compliance, banking laws, and regulations

Personal Information

  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer

Timeline

Bank Operations Specialist

Everbank/TIAA Bank
06.2020 - Current

Data Processor

Boy Scouts of America
08.2018 - 03.2020

Payment Processor

Citi
12.2016 - 06.2018

Document Processor

JPM Chase
09.2015 - 12.2016

High school diploma -

Faith Family Academy

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Keidra Muhammad