KEIDRICK ELIJAH
GXO Logistics
Fairburn,GA
21
years of professional experience
Experienced warehouse, inventory, customer service, and operations professional with 10+ years of experience supporting customers, managing inventory, processing shipments, resolving discrepancies, and maintaining operational standards. Skilled in warehouse operations, inventory control, forklift operation, quality inspection, order processing, problem-solving, and customer communication. Proven ability to identify errors, investigate discrepancies, follow procedures, and implement corrective actions. Dependable team player with strong attention to detail, safety awareness, and a commitment to accuracy and productivity.
Work History
Forklift operator II/ Inventory & Quality Control
6 Years 7 Months- Manage and monitor shipments entering and leaving the facility while ensuring orders are processed accurately and efficiently.
- Perform inventory-related activities while maintaining accuracy and compliance with company procedures and operational standards.
- Investigate inventory discrepancies, shipment issues, losses, and errors and assist with corrective action to prevent recurring problems.
- Conduct quality checks on products, equipment, and shipments to identify discrepancies, damage, or processing errors.
- Coordinate with internal departments and customers to resolve order, inventory, and shipment-related issues.
- Maintain accurate records and documentation related to inventory, shipments, equipment, and operational activities.
- Help maintain appropriate inventory levels for equipment, products, and supplies, contributing to a 15% reduction in dead stock.
- Support warehouse operations by prioritizing accuracy, productivity, safety, and timely completion of assigned responsibilities.
- Work effectively in a fast-paced environment while meeting productivity and quality expectations.
- Communicate professionally with customers, coworkers, vendors, and management to resolve issues and maintain strong working relationships.
Customer Service Agent
3 Years- Handled high-volume inbound customer calls while maintaining an average call handling time of approximately four minutes.
- Provided professional and accurate customer service while identifying customer needs and resolving issues efficiently.
- Assisted customers through LiveChat and provided timely responses to questions and service concerns.
- Used effective communication and problem-solving skills to de-escalate difficult customer situations.
- Educated customers on available online services and encouraged use of the Banner Health online portal.
- Created a comprehensive training manual for new customer service representatives, helping reduce training time by two days.
- Maintained accurate customer information and documentation while following company policies and procedures.
- Collaborated with team members and supervisors to improve customer satisfaction and service quality.
Inventory Control Specialist
6 Years- Facilitates inventory auditors training to optimize inventory auditing which results in 95% accuracy during quarterly audits.
- Trains and coaches all inventory coordinators.
- Manages and evaluates all inventory and stock rotation changes and updates all standard operating procedures.
- Audits inventory levels daily.
- Assists with planning warehouse space usage.
- Tracks and updates inventory using SAP.
- Generates daily reports from Hyperion to track value of inventory.
Call Center Agent
2 Years- Provided customer service and support to customers regarding prescription plans, subscriptions, and account-related questions.
- Resolved customer concerns using effective verbal and written communication.
- Assisted customers with setting up subscription plans and identifying appropriate solutions.
- Maintained a high level of customer service while working in a fast-paced call center environment.
- Supported the onboarding and training of new customer advocates, contributing to a 23% improvement in onboarding speed.
- Negotiated customer solutions regarding subscriptions, contributing to a 13% increase in subscription utilization.
- Maintained accurate customer records and followed established procedures for handling sensitive customer information.
Education
Associate Degree - Business Management
Skills
Customer Service & Customer Relations
Forklift Operation
Inventory Control
Quality Control & Inspection
Shipping & Receiving
Order Processing
Warehouse Operations
Inventory Auditing
Discrepancy Resolution
Damage & Loss Investigation
Safety & Compliance
Data Entry & Documentation
Problem Solving
Team Collaboration
Time Management
Communication
Training & Employee Onboarding
Process Improvement
ADDITIONAL QUALIFICATIONS
- Warehouse & Distribution Operations
- Inventory Management
- Quality Assurance / Quality Control
- Customer Service
- Forklift Operations
- Shipping & Receiving
- Workplace Safety
- Microsoft Office / Computer Systems
- Professional Communication
- Training & Leadership
PROFESSIONAL STRENGTHS
- Accuracy: Strong attention to detail when processing orders, handling inventory, and reviewing discrepancies.
- Safety: Committed to following workplace safety procedures and maintaining a safe and organized work environment.
- Customer Focus: Experienced in resolving customer concerns professionally while maintaining a positive customer experience.
- Problem Solving: Skilled at identifying operational issues, investigating discrepancies, and helping develop corrective solutions.
- Reliability: Experienced working in fast-paced environments while balancing productivity, quality, and customer-service expectations.
Timeline
Forklift operator II/ Inventory & Quality Control
GXO Logistics
01.2020 - CurrentRead More
Customer Service Agent
West Asset Management
01.2017 - 01.2020Read More
Inventory Control Specialist
CGI FEDERAL
01.2010 - 01.2016Read More
Call Center Agent
Express Scripts
01.2006 - 01.2008Read More
Texarkana College
Associate Degree from Business Management
Read More