KEIGHLEY ANKAMA-ASAMOAH
Temple University Hospital
Philadelphia,PA
13
years of professional experience
1
Certification
Healthcare operations professional with 8+ years of experience in hospital, vascular care, and behavioral health settings, including nearly four years as a Practice Manager. Experienced in practice administration, insurance billing, claims submission, revenue cycle workflows, and verification of benefits. Supports patient scheduling, intake, provider credentialing, and accurate EHR/EMR documentation. Collaborates with providers and administrative teams to resolve issues and improve operational efficiency. Studied medical billing and coding; completed an associate degree in Healthcare Management.
Work History
Revenue Cycle Specialist
4 Years- Coordinate healthcare and financial workflows, collecting and verifying patient information to support accurate records and efficient daily operations.
- Resolve complex insurance coverage and patient financial concerns through stakeholder coordination, supporting efforts to reduce bad-debt risk.
- Track insurance-verification requirements through resolution and identify alternative coverage options for uninsured and underinsured patients.
- Coordinate referral requirements for scheduled outpatient surgeries, following up on information and approvals needed before service.
- Explain financial requirements and next steps to patients, document outcomes, and resolve concerns to support a positive patient experience.
Practice Manager
3 Years 10 Months- Coordinated daily administrative and operational functions of a behavioral health practice, working closely with providers to organize office workflows and respond to patient and provider needs.
- Supported scheduling systems, patient intake, and patient communications to facilitate access to care and timely follow-up.
- Managed insurance billing and revenue cycle workflows, including verification of benefits, claims submission, reimbursement follow-up, and resolution of payer and patient billing concerns.
- Supported provider credentialing and payer enrollment, tracking documentation requirements and following up on application status.
- Maintained accurate patient, administrative, and billing documentation, handling sensitive information in accordance with practice privacy policies.
- Identified opportunities to improve administrative and billing efficiency, coordinating solutions with providers and insurance representatives to support day-to-day practice operations.
Insurance Verification Specialist
3 Years- Coordinated data collection and verification across operational processes, maintaining accurate records and consistent workflow execution.
- Supported billing-system maintenance and identified process and system issues to improve day-to-day healthcare operations.
- Collaborated with internal teams and external vendors on outstanding claims and reimbursement follow-up, investigating billing issues and coordinating resolution.
- Supported leadership-led projects and operational initiatives through project documentation, action item follow-up, and completion of assigned activities.
Patient Access Representative
3 Years 3 Months- Coordinated customer-facing pre-registration and post-registration processes across emergency, inpatient, outpatient, and surgical services in a fast-paced hospital environment.
- Completed insurance authorizations, insurance verification, and verification of benefits, including copayments and deductibles, to support patient access and readiness for service.
- Resolved patient and family concerns through clear written and verbal communication about benefits, access requirements, and financial obligations.
- Supported timely payment collection and accurate cross-functional handoffs across registration and revenue cycle processes.
2 Years 4 Months
1 Year 6 Months
3 Months
- Provided customer service through reservations, needs assessment, request fulfillment, and issue resolution while supporting a positive guest experience.
Education
Associate Degree - Healthcare Management
- Additional study: Medical Billing and Coding
- Additional credentials: High School Diploma; Caribbean Examinations Certificate
- Dean's List Spring 2025
Skills
Revenue cycle management
Insurance Billing
Claims Submission
Reimbursement Follow-Up
Insurance Verification
Verification of Benefits
Denial management
Medical billing expertise
Accounts receivable management
Patient Scheduling and Communication
Daily Operations
EHR/EMR Systems: Epic
Cerner
NextGen
NaviNet
Denial resolution
Financial counseling
Behavioral Health Practice Administration
Practice Management
Revenue cycle management
Certification
Certified Revenue Cycle Representative (CRCR), Lean Six Sigma White Belt
Personal Information
Title: PRACTICE MANAGEMENT | HEALTHCARE OPERATIONS | REVENUE CYCLE
Timeline
Revenue Cycle Specialist
Temple University Hospital
10.2022 - CurrentRead More
Insurance Verification Specialist
Azura Vascular Care
10.2019 - 10.2022Read More
Practice Manager
Landon-Freeman Center for Anxiety, Recovery & Trauma
02.2019 - 12.2022Read More
Patient Access Representative
Conifer Health Solutions
08.2016 - 11.2019Read More
Homewood Suites University City
04.2015 - 08.2017Read More
Hampton Inn Philadelphia, New Jersey
04.2014 - 07.2014Read More
Hampton Inn Philadelphia, Mount Laurel
10.2013 - 04.2015Read More
Montgomery County Community College
Associate Degree from Healthcare Management
Read More