Keighton Youngblood LaPointe
Norfolk,VA
Summary
Detail-oriented professional with extensive experience in claims management and customer service. Skilled in problem-solving and teamwork, consistently delivering timely resolutions that enhance operational compliance and client satisfaction.
Overview
8
8
years of professional experience
Work History
Senior Claims Consultant
Payment Processing Services LLC
02.2023 - Current
- Analyzed complex claims to determine eligibility and ensure compliance with industry regulations.
- Developed and implemented streamlined claims processing procedures, enhancing operational efficiency.
- Collaborated with cross-functional teams to resolve discrepancies.
- Enhanced customer satisfaction by providing timely and accurate information regarding claims status and resolution progress.
- Maintained up-to-date knowledge of industry regulations and best practices to ensure compliance in all aspects of claims handling processes.
- Managed a high volume of complex claims, effectively prioritizing tasks to ensure prompt resolution for clients.
- Followed up with clients on unresolved issues.
Managing Bartender
Tailgators Bar & Grill
05.2021 - 12.2022
- Supervised bar operations and maintained compliance with health and safety regulations.
- Developed unique cocktail recipes, enhancing menu offerings and customer satisfaction.
- Managed inventory levels, optimizing ordering processes to reduce waste and ensure product availability.
- Implemented efficient workflow strategies to improve service speed during peak hours.
- Collaborated with management to devise promotional events, increasing foot traffic and sales revenue.
- Maintained cleanliness standards throughout the bar area, promoting a welcoming environment for patrons.
- Established rapport with clientele through attentive listening skills and genuine engagement in conversations.
- Managed inventory and ordering supplies, resulting in minimized waste and optimized stock levels.
- Kept bar presentable and well-stocked to meet customer needs.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Served high customer volumes during special events, nights, and weekends.
- Processed payments for orders and provided customers with change.
- Assisted customers with carry-out service.
Debris Monitor
True North Emergency Management
12.2020 - 02.2021
- Conducted site inspections to assess debris levels and ensure compliance with safety regulations.
- Collaborated with emergency response teams to coordinate debris removal operations effectively.
- Monitored equipment usage and maintenance to maximize operational efficiency during recovery efforts.
- Implemented best practices for waste management, enhancing overall project sustainability strategies.
- Assisted in data collection and reporting, ensuring accurate documentation of debris removal activities.
- Coordinated and managed cleanup crew activities post-hurricanes, focusing on debris removal and community safety.
Sales Support Generalist
Victoria's Secret & PINK
04.2018 - 12.2018
- Coordinated communication between sales team and management to streamline operations.
- Managed inventory levels, ensuring product availability for customer demand.
- Assisted in training new staff on sales processes and product knowledge.
- Developed and maintained guest relationships to enhance satisfaction and loyalty.
- Collaborated with marketing to execute promotional campaigns effectively in-store.
- Maintained up-to-date knowledge of company policies to effectively communicate with concerns about available resolutions.
- Optimized CRM system usage by maintaining accurate customer records and updating contact information regularly.
- Expedited order fulfillment by closely monitoring delivery schedules and addressing potential delays proactively.
Education
Criminal Justice And Pyschology
Nicholls State University
Thibodaux, LACriminal Justice
Sowela Technical Community College
Lake Charles, LASkills
- Claims management expertise
- Teamwork
- Policy interpretation
- Legal compliance awareness
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Effective communication
- Workload prioritization
- Teamwork skills
- Computer literacy
Timeline
Senior Claims Consultant
Payment Processing Services LLC
02.2023 - Current
Managing Bartender
Tailgators Bar & Grill
05.2021 - 12.2022
Debris Monitor
True North Emergency Management
12.2020 - 02.2021
Sales Support Generalist
Victoria's Secret & PINK
04.2018 - 12.2018
Criminal Justice And Pyschology
Nicholls State University
Criminal Justice
Sowela Technical Community College