Strong background in retail operations with focus on customer service and inventory management. Demonstrated ability in handling transactions and maintaining store organization. Proven skills in communication and teamwork.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Manager of Operations
Raw Vibez Smoke Shop
09.2018 - 03.2024
Created a unique shopping experience for customers by providing personalized service.
Managed inventory levels, restocking shelves as needed.
Cultivated relationships with customers to promote repeat business.
Performed daily operations such as opening and closing the store, cashiering, stocking merchandise.
Developed store policies and procedures to ensure customer satisfaction.
Ensured compliance with state and local laws regarding business operations.
Negotiated contracts with vendors to secure best prices for products.
Developed and implemented a customer loyalty program to increase repeat business.
Oversaw the maintenance of all equipment used in the store's operations.
Contractor/Licensed General Contractor
Coffey Contractors Inc
01.2011 - 03.2016
Coordinated with suppliers to procure necessary materials for projects within budget constraints.
Analyzed bids from subcontractors prior to awarding contracts in order to obtain best value services.
Monitored progress against established timelines for each project to ensure deadlines are met.
Managed subcontractors throughout the duration of each project, ensuring tasks were completed in a timely manner.
Maintained records of all costs associated with each project, including labor expenses, material costs, equipment rentals.
Ordered materials, supplies, tools, and equipment needed for job completion.
Performed various carpentry tasks such as constructing walls, installing doors, windows and siding.
Utilized power tools such as saws, drills and sanders when necessary on projects.
Repaired damaged structures with appropriate materials including wood and metal components.
Performed demanding physical work over extended periods and modeled positive attitude.
Plumber
Rushing Plumbing
04.2008 - 06.2010
Assisted journeyman plumbers in performing repairs and maintenance on pipes, fixtures, and other plumbing equipment.
Performed minor repairs on appliances such as dishwashers and garbage disposals.
Cleaned up job sites at the end of each shift to ensure a safe working environment for others.
Assembled pipe sections, tubing and fittings using couplings, clamps, screws, bolts, cement, plastic solvent and soldering materials.
Installed and repaired water supply lines, waste disposal systems, and related appliances.
Replaced worn or damaged plumbing fixtures such as sinks, toilets, tubs, showers, and garbage disposals.
Education
Associate of Science - Occupational Health And Safety
Columbia Southern University
Orange Beach, AL
04-2027
Certificate - Intro. To OSHA: Safety Standards And Compliance
Coursera
05-2025
General Contractors License - General Contracting
City of Memphis Business Development Center
01-2011
High School Diploma -
Hamilton High School
05-1992
Skills
Equipment maintenance
Inventory management
Customer engagement
Customer service
Employee training
Basic mechanical and tool-handling experience
Strong attention to detail and problem-solving skills
Ability to read and follow instructions, diagrams, or blueprints
Physically fit for lifting, climbing, and working in various weather conditions
Safety-focused and able to follow strict protocols
Fast learner with a positive attitude and willingness to train
Certification
State Licensed General Contractor
Education and Training
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Timeline
Manager of Operations
Raw Vibez Smoke Shop
09.2018 - 03.2024
Contractor/Licensed General Contractor
Coffey Contractors Inc
01.2011 - 03.2016
Plumber
Rushing Plumbing
04.2008 - 06.2010
Certificate - Intro. To OSHA: Safety Standards And Compliance
Coursera
General Contractors License - General Contracting
City of Memphis Business Development Center
High School Diploma -
Hamilton High School
Associate of Science - Occupational Health And Safety