Keiki Albino
Saratoga Springs
Summary
Dynamic healthcare professional with extensive experience at Utah Valley Hospital, excelling in patient care and team leadership. Proven ability to enhance patient outcomes through effective communication and problem-solving. Skilled in managing operations and driving performance, fostering a culture of teamwork and accountability while ensuring high standards of care and service excellence.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Charge Nurse
Utah Valley Hospital, Neurology
Provo
09.2018 - Current
- Led patient care on the neurology floor, assessing and providing direct care to patients while managing complex symptoms and conditions associated with neurological disorders.
- Proactively identified and addressed potential complications, collaborating with the interdisciplinary team to implement timely interventions and optimize patient outcomes.
- Prioritized and met diverse patient care needs, ensuring a high standard of care and fostering a supportive, patient-centered environment.
- Managed day-to-day operations of the unit, supervising staff, coordinating care delivery, and ensuring efficient workflow while maintaining a focus on patient safety and quality care.
Preceptorship Nurse
Utah Valley Hospital, Emergency Department
Provo
05.2018 - 06.2018
- Provided total patient care under RN supervision, performing triage, assessing acute conditions, and prioritizing patient needs to ensure timely interventions.
- Collaborated with the healthcare team to evaluate symptoms, administer treatments, and manage a diverse patient load in a fast-paced emergency environment
Operations Manager
Trizon
Orem
11.2015 - 04.2017
- Spearheaded outbound and inbound programs, driving team performance to successfully meet KPIs through strategic quality assurance measures, targeted training on phone etiquette, and consistent goal-setting practices.
- Assisted in the recruitment process by conducting interviews, evaluating candidates' qualifications, and participating in the final selection of new hires, ensuring alignment with company culture and team needs.
- Managed timecard approval and coordinated payroll, ensuring timely and accurate bonus calculations and adherence to payroll deadlines, maintaining a smooth operational flow
Operations Manager
Dialog-Direct
American Fork
03.2010 - 11.2015
- Led and managed both outbound and inbound call programs, consistently meeting and exceeding targets for customer engagement, sales, and service levels.
- Supervised sales teams, training and motivating agents to increase conversion rates, and improve product knowledge, resulting in a measurable increase in sales performance.
- Fostered a culture of teamwork, accountability, and continuous improvement, ensuring consistent adherence to company policies and service level agreements.
Education
Bachelor of Science - Nursing
Utah Valley University
Orem, Utah12-2019
Associate of Science - Nursing
Utah Valley University
Orem, UT08-2018
High School Diploma -
Molokai High School
Hoolehua, Hawaii06-2000
Skills
- Management experience
- Problem solving
- Sales experince
- Effective communication
- Dependability
- Adaptability
- Trainability
- Strong work ethic
- Humor and positivity
References
- Courtney Cherrington, Senior Nurse Manager, Provo, Utah, 801-735-6704
- James Cook, Site Director, American Fork, Utah, 801-592-3548
- Dan Sumsion, Business Owner, Springville, Utah, 801-836-9335
Achievements
- Employee of the Month (Utah Valley Hospital 7th FL, Jan. 2025)
- Collegiate Baseball (Utah Valley University, 01, 06’-07’)
- Collegiate Independent All-tournament Team 07’
- Most Distinguished Athlete Award
Certification
- Advanced Life Support
- Basic Life Support
Timeline
Charge Nurse
Utah Valley Hospital, Neurology
09.2018 - Current
Preceptorship Nurse
Utah Valley Hospital, Emergency Department
05.2018 - 06.2018
Operations Manager
Trizon
11.2015 - 04.2017
Operations Manager
Dialog-Direct
03.2010 - 11.2015
Bachelor of Science - Nursing
Utah Valley University
Associate of Science - Nursing
Utah Valley University
High School Diploma -
Molokai High School
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