Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Additional Information
Languages
Timeline
Generic

Keila De Sousa

Pawtucket,RI

Summary

Dedicated Nursing Assistant Intern at IntelyCare, adept in patient care and vital signs monitoring, significantly improved patient satisfaction through compassionate service and meticulous attention to detail. Leveraged professionalism and ethics to enhance team efficiency and patient outcomes. Skilled in medication administration and patient relationship building, contributing to a positive healthcare environment.

Overview

11
11
years of professional experience
5
5
Certification

Work History

Nursing Assistant Intern

IntelyCare
05.2017 - Current
  • Improved patient satisfaction by providing compassionate and attentive care.
  • Collaborated with interdisciplinary healthcare teams to develop individualized care plans for patients.
  • Maintained accurate medical records for effective communication among healthcare team members.
  • Enhanced patient comfort by promptly addressing concerns and needs.
  • Facilitated patient mobility, contributing to quicker recovery times.
  • Assisted nurses with daily tasks, streamlining workflow for increased efficiency.
  • Regularly monitored vital signs and reported any abnormal findings to supervising nurse or physician in a timely manner.
  • Provided support during medical procedures, ensuring patient safety and wellbeing.
  • Contributed to positive teamwork dynamics by offering assistance when needed and participating actively in team discussions regarding patient care strategies.
  • Managed supplies and equipment inventory, ensuring all necessary resources were readily available for patient care.
  • Administered medications under the supervision of registered nurses, reducing medication errors and improving patient outcomes.
  • Utilized time management skills to effectively prioritize tasks while maintaining high-quality patient care standards.
  • Ensured a clean and safe environment by adhering to infection control protocols.
  • Educated patients and families about health conditions and self-care techniques, promoting better adherence to treatment plans.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.

Customer Service/ Cashier

Primo Pizza/ Matos Bakery
04.2014 - 05.2021
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Met customer service goals and exceeded customer expectations.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Counted money in drawers at beginning and end of each shift.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Answered product questions using knowledge of sales and store promotions.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
  • Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
  • Monitored inventory at checkout, ensuring high-demand items were always in stock.
  • Resolved customer complaints, leading to noticeable improvement in customer satisfaction ratings.

Education

Sonography - Liberal Arts And Sciences

Bunker Hill Community College
Charlestown, MA

Skills

  • Patient care
  • Basic life support
  • Vital signs monitoring
  • Professionalism and ethics
  • Direct patient care
  • Recording vital signs
  • Patient-focused care
  • Vital sign monitoring
  • Patient relationship building
  • Patient assessments
  • Client documentation
  • HIPAA
  • Medication administration
  • Infection control
  • Healthcare ethics
  • Medical terminology

Accomplishments

  • Documented and resolved Issue which led to Results.
  • Achieved Result by completing Task with accuracy and efficiency.
  • Achieved Result through effectively helping with Task.

Certification

  • BLS - Basic Life Support
  • CMT - Certified Medication Technician
  • CPCT/A - Patient Care Technician/Assistant
  • CNA - Certified Nursing Assistant
  • CMT - Certified Massage Therapist

Additional Information

I like to learn new things.

Languages

Portuguese, English, Creole
Native or Bilingual

Timeline

Nursing Assistant Intern

IntelyCare
05.2017 - Current

Customer Service/ Cashier

Primo Pizza/ Matos Bakery
04.2014 - 05.2021

Sonography - Liberal Arts And Sciences

Bunker Hill Community College

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Keila De Sousa