Keila Carter
Houston,Texas
Summary
Professional with hands-on experience in managing transitions and ensuring seamless processes. Strong focus on team collaboration and achieving results, adaptable to changing needs, and reliable in delivering outcomes. Skilled in project coordination, strategic planning, and stakeholder communication. Known for problem-solving abilities, leadership, and fostering cohesive team environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Operation Transition Coordinator
WESTPORT PROPERTIES INC
01.2025 - Current
- Developed and implemented streamlined workflows to enhance transition efficiency across departments.
- Analyzed project timelines and adjusted schedules to meet critical deadlines effectively.
- Lead the transition team on-site during the initial days of managing a new property, overseeing the transfer of operations and onboarding of staff.
- Facilitated communication between stakeholders to address concerns during property transitions.
Photovoltaic (PV) Coordinator
SUNNOVA
01.2024 - 01.2025
- Coordinated project schedules and timelines to ensure on-time delivery of solar initiatives.
- Tracked milestones for 30+ concurrent projects using Excel.
- Ensured SLA compliance through aging task monitoring.
- Managed homeowner communications via Salesforce.
Project Coordinator
SUNPOWER
01.2021 - 01.2024
- Supported customer engagement and workflow management across installation lifecycle.
- led cross-functional communication to maintain production timelines.
- Updated SOP's and improved communication workflows.
- Oversaw 100+ active projects through documentation tracking.
Customer Advocate
FLOOR & DECOR
01.2019 - 01.2021
- Supported coordination of 10+ commercial orders daily, focusing on account creation and order placement in Salesforce.
- Managed 40+ calls daily, providing detailed information to customers regarding Floor & Décor orders.
- Recommended workflow improvements to reduce recurring issues.
Manager
HERTZ
01.2017 - 01.2019
- Led frontline team to exceed sales target by 8-10%.
- Oversaw inventory accuracy and compliance requirements.
- Resolved escalations and maintained high customer satisfaction.
Education
Bachelor's Degree - Business Management
Clark Atlanta University
05-2016
Lean Six Sigma White Belt -
Clark Atlanta University
05-2016
Skills
- Project Management
- Account Management
- Inventory Management
- Problem Solving
- Quality Assurance
- Photovoltaic Design
- Retail Merchandising
- Process Driven Mindset
Certification
- Project Management Certification Six Sigma Global Institute | 2025
Accomplishments
- Microsoft Office Suite
- Microsoft Excel
- Salesforce
- Click-Up
- Open Solar
- CRM
- Power Apps
Timeline
Operation Transition Coordinator
WESTPORT PROPERTIES INC
01.2025 - Current
Photovoltaic (PV) Coordinator
SUNNOVA
01.2024 - 01.2025
Project Coordinator
SUNPOWER
01.2021 - 01.2024
Customer Advocate
FLOOR & DECOR
01.2019 - 01.2021
Manager
HERTZ
01.2017 - 01.2019
Bachelor's Degree - Business Management
Clark Atlanta University
Lean Six Sigma White Belt -
Clark Atlanta University