Keila Coleman
Fort Lauderdale,FL
Summary
High-performing Booker I proficient at preparing complete and accurate tax returns. Knowledgeable in overseeing all paperwork for tax preparation. Excellent planning, problem-solving and decision-making strengths and experienced in latest tax codes and changes.
Overview
9
9
years of professional experience
Work History
Inuit Customer Service
Sitel
12.2018 - 10.2022
- Described product and service details to customers to provide information on benefits and advantages.
- Developed working relationships with internal and external customers while assisting with account management duties.
- Explained online self-help options to customers to promote additional and after-hours support choices.
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Prepared tax returns, extensions, tax planning calculations and write-ups for organizations and entities.
- Interviewed 200 clients to collect information and gather necessary paperwork prior to preparing tax returns.
- Oversaw team of 150 tax professionals handling up to 1000clients per year.
Customer Service Representative
Brenda Sales
03.2016 - 12.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Interviewed clients to obtain additional information on taxable income, deductible expenses and allowances.
- Completed and filed returns with tax departments at local, state and federal levels.
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Prepared tax returns, extensions, tax planning calculations and write-ups for organizations and entities.
Customer Service Representative
Bon Ton Stores
12.2014 - 12.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services and company information.
Education
Specialist In Psychology - General Psychologist
Liberty University
Lynchburg, VA10.2022
Certificate Accounting And Business - Accounting And Business Management
William T. McFatter Technical College
Fort Lauderdale, FL05.2015
High School Diploma -
Hinesville High School
Hinesville, GA05.2007
Skills
- Data Entry
- Active Listening
- MS Office
- Multitasking Abilities
- Excellent Communication
Timeline
Inuit Customer Service
Sitel
12.2018 - 10.2022
Customer Service Representative
Brenda Sales
03.2016 - 12.2018
Customer Service Representative
Bon Ton Stores
12.2014 - 12.2016
Specialist In Psychology - General Psychologist
Liberty University
Certificate Accounting And Business - Accounting And Business Management
William T. McFatter Technical College
High School Diploma -
Hinesville High School
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