Keila Cruz Herrera
Porter,TX
Summary
I am a dedicated and seasoned professional with over 5 years of experience, thriving in fast-paced environments. My track record reflects my dedication to excel in roles requiring meticulous organization, exceptional customer service, and adept critical thinking and analytical abilities. I have adapted managing multiple priorities with precision and efficiency, and strive to deliver high-quality results while meeting tight deadlines. I am eager to use my extensive experience and expertise to contribute to the success of the team.
Overview
5
5
years of professional experience
Work History
Paralegal
Blass Law PLLC
09.2022 - Current
- Enhanced case efficiency by organizing and maintaining the legal documents, files, and correspondence for up to 30 criminal and personal injury cases.
- Assisted attorney with trial preparation through thorough research and analysis of relevant laws and regulations.
- Streamlined communication between clients and legal staff by managing client inquiries promptly and professionally.
- Boosted office productivity by maintaining an accurate calendar of appointments, deadlines, and organizing court appearances.
- Effectively communicated with clients about payments due according to their contract and kept updated, detailed and accurate ledgers.
CONTRACTOR
Omni GBA Corp
09.2020 - 08.2022
- Used indicated programming to notate all interactions with clientele, appropriately notating for future reference into company database.
- Adhered to privacy laws to avert possible information breaches and protect client data.
- Created and implemented policies, work flow processes and work assignments.
- Developed over 40 customized learning plans to address individual performance gaps, elevating overall team productivity levels.
- Handled 20-35 escalated cases efficiently, finding satisfactory resolutions for both customers and the company alike.
Survey Interviewer
Promark Research
09.2019 - 03.2020
- Persuaded hesitant individuals with logical, persuasive responses. Explained questions in better detail for interviewees to allow truthful answers. Adjusted scripts to better target needs and interests of specific individuals
- Used specified forms to compile, record and code results or data from interviews or between surveys on a given day.
- Utilized time management skills effectively to conduct 10 interviews weekly while maintaining a high level of quality in each interaction.
- Exceeded project expectations through consistent dedication to achieving high response rates, accurate data collection, and professional interactions with respondents.
Education
Bachelor of Science - Criminal Justice
Sam Houston State University
Huntsville, TX05.2021
Skills
- MS Office (Word, Excel, PowerPoint, Teams)
- Customer Relationship Management
- Quickbooks, and Premiere Software
- Administrative Support
- Case Management
- Critical Thinking and Complex Problem-Solving
Languages
Spanish
Native or Bilingual
References
- Sara Crisostomo , former supervisor at Omni
- Phone: (423)-438-3128
- Email: saracrisostomo@gmail.com
- Korey Martin, former supervisor at Omni
- Phone: (270)-980-1745
- Email: koreymartin1987@yahoo.com
- Rebecca Martinez-Hesidence, former professor
Phone: (281)-658-3013
Timeline
Paralegal
Blass Law PLLC
09.2022 - Current
CONTRACTOR
Omni GBA Corp
09.2020 - 08.2022
Survey Interviewer
Promark Research
09.2019 - 03.2020
Bachelor of Science - Criminal Justice
Sam Houston State University
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