Keila Diaz
Frisco,TX
Summary
Diligent Executive Secretary known for providing seamless administrative support and maintaining organized office operations. Leveraged robust communication skills to facilitate smooth internal and external correspondence. Demonstrated proficiency in scheduling, document management, and use of office software to enhance team productivity.
Overview
12
12
years of professional experience
Work History
Administrative Secretary I
City Of Richardson
12.2022 - Current
- Managed budgetary responsibilities with accuracy, tracking expenditures and submitting expense reports for approval.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Enhanced office efficiency by organizing and maintaining filing systems, managing correspondence, and scheduling appointments.
- Safeguarded sensitive information by implementing strict confidentiality protocols in the handling of documents and communications.
- Maintained accurate records of employee attendance, vacation days, sick leave, and overtime to facilitate payroll processing.
- Supported executive decision-making by preparing agendas, taking minutes during meetings, and distributing relevant information.
Customer Service Representative
Thrasher Pest Control
06.2019 - 11.2022
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Addressed customer inquiries on all social media pages to ensure satisfaction and foster positive service experience.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Administrative Secretary
All Pest Pros
01.2014 - 03.2018
- Emphasized accuracy and attention to detail with thorough proofreading efforts, ensuring error-free documentation for both internal and external communications.
- Managed budgetary responsibilities with accuracy, tracking expenditures and submitting expense reports for approval.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Maintained inventory of office supplies and placed orders.
- Coordinated travel arrangements for executives, ensuring cost-effective and timely accommodations.
- Supported project management activities, contributing to timely completion of initiatives.
- Facilitated team development with organization of skill-building workshops.
Education
BBA - Human Resources Management
Western Governors University
Salt Lake City, UT04-2026
High School Diploma -
Opportunities For Learning
Lancaster, CA07-2010
Skills
- File management
- Scheduling and calendar management
- Document preparation
- Verbal communication
- Database entry
- Report preparation
Languages
Spanish
Native or Bilingual
Timeline
Administrative Secretary I
City Of Richardson
12.2022 - Current
Customer Service Representative
Thrasher Pest Control
06.2019 - 11.2022
Administrative Secretary
All Pest Pros
01.2014 - 03.2018
BBA - Human Resources Management
Western Governors University
High School Diploma -
Opportunities For Learning
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