Keila Enciso
San Jose
Summary
Currently, I am a first-generation senior student attending Santa Clara University. My major is Psychology, a pathway to law and social justice, which I hope to use to pursue work in Social Services. I am a results-oriented individual with a passion for continuous learning, and I have a dependable set of skills, ready to apply education in the workplace.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Guest Services
JOEY Restaurant Group
San Jose, CA
06.2025 - Current
- Delivered excellent guest services by answering inquiries from visitors.
- Developed strong working relationships with team members to provide seamless guest services.
- Provided exceptional guest services, addressing any concerns or issues promptly and professionally.
- Operated and proficiently navigated software applications and performed accurate data entry to optimize guest services.
Crisis Line Volunteer
Crisis Text Line
Santa Clara, CA
04.2025 - Current
- Collected relevant information from callers to determine support needs and evaluate risk of harm.
- Connected individuals with relevant community resources and coordinated referrals.
- Built and maintained strong relationships with patients by successfully resolving issues and responding promptly to text inquiries.
- Answered questions and responded to inquiries to deliver high level of service to patients.
VPE General Member
Violence Prevention Center, Santa Clara University
08.2024 - Current
- Advocate for victims of violence of any sorts
- Curate presentations to teach other students on campus of violence prevention
- Tackle current issues on campus that impact mental health
Research Assistant
Santa Clara University
Santa Clara, CA
01.2025 - 02.2026
- Interviewing families and advocating for children's educational needs
- Conducted comprehensive literature reviews to support ongoing research projects.
- First line of communication with schools and organizations.
- Reporting information to superiors, and attending weekly meetings.
Homework Helper
Santa Clara Library Central Park
09.2024 - 11.2024
- Help kids with homework from grades 2nd-6th
- Advocate for kids' needs and support them
- Communicate with parents and kids to help them become more successful in classes
- Implement problem-solving skills and teach children concepts they struggle with
Education
Bachelor's Degree - Psychology
Santa Clara University
06.2027
Highschool Diploma -
Downtown College Prep El Primero
06.2023
Skills
- Communicative in group settings
- Able to collaborate and lead important projects
- Flexible with remote and in-person settings
- Excellent at working with Chrome, macOS, and Microsoft software
- Strong speech and writing skills
- Strong skills in civic engagement
- Bilingual in Spanish and English
- Analytical thinking
Certification
- CPR, American Red Cross, 06/16/2028
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Guest Services
JOEY Restaurant Group
06.2025 - Current
Crisis Line Volunteer
Crisis Text Line
04.2025 - Current
Research Assistant
Santa Clara University
01.2025 - 02.2026
Homework Helper
Santa Clara Library Central Park
09.2024 - 11.2024
VPE General Member
Violence Prevention Center, Santa Clara University
08.2024 - Current
Highschool Diploma -
Downtown College Prep El Primero
Bachelor's Degree - Psychology
Santa Clara University