Keila Felix Mondragon
Ocean Breeze Waterpark
Chesapeake,VA
1
Language
3
years of professional experience
Developed key leadership and management skills in fast-paced hospitality environment, focusing on customer satisfaction and team efficiency. Proficient in handling inventory, staff training, and ensuring compliance with health and safety standards. Seeking to leverage these transferrable skills in new, dynamic field.
Work History
Food and Beverage Supervisor
6 Months- Supervised food and beverage service during peak operations, maintaining smooth guest flow
- Trained team members on POS procedures and guest service standards
- Coordinated opening and closing duties across concession and dining areas
- Resolved guest concerns promptly, ensuring positive service recovery and satisfaction
- Enforced cleanliness and presentation standards throughout food service locations
- Improved team productivity by providing comprehensive training on food safety standards, inventory management, and customer service techniques.
Target Team Member
3 Months- Picked up batches of online and orders
- Completed tasks under a tight and strict limit during the holiday season
- General Merchandise Fulfillment
Ocean Breeze Team Member/Cook
2 Years 4 Months- Delivered attentive guest service while resolving questions and maintaining positive customer experiences.
- Operated POS systems accurately for orders, payments, and transaction reconciliation.
- Prepared food and beverage items following quality standards and sanitation procedures.
- Served guests as well as run drinks
- Followed opening and closing procedures, including setup, cleanup, and equipment checks.
- Assisted team members during busy shifts to keep workflow efficient and consistent.
Education
High School Diploma
- Graduated with Honors
Skills
Able to keep calm under pressure
Beneficial communication skills
Team Leadership
Team Player
Professionalism and customer service
Strong multi-tasking
Languages
Spanish
Professional Working
Timeline
Food and Beverage Supervisor
Ocean Breeze Waterpark
04.2026 - 10.2026Read More
Target Team Member
Target
10.2025 - 01.2026Read More
Ocean Breeze Team Member/Cook
Ocean Breeze
05.2023 - 09.2025Read More
Ocean Lakes High School
High School Diploma
Read More