Keila Hernandez
Arlington,TX
Summary
I am looking for a leadership position where I can grow in a company, with 6 years experienced Residential Assistant Property Manager/ leasing successful at raising occupancy rates by securing long-term tenants. I am able to provide great communication skills, great Customers Service. Knowledge of Onesite, Resman and yardi. Conducted apartment tours for potential tenants and answered any questions. Collect rents, secured bank deposits, processed apartment security deposits and managed accurate application files.
Overview
9
9
years of professional experience
Work History
Assistant Manager
HAYMAN CO
Grand Prairie, TX
03.2021 - Current
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Contacted and followed up with tenants on renewal notices.
- Tracked leads using CRM software and followed up with interested parties.
- Created and maintained newsletter to keep residents aware of upcoming events and activities.
- Used conflict resolution skills to quickly resolve issues among residents.
Leasing Consultant
Sinatra and company
Fort Worth , TX
08.2020 - 01.2021
- Showed tenants around properties, highlighting features and redirecting concerns to capture interest.
- Conducted background checks on applicants.
- Coordinated and followed up on maintenance requests for residents.
- Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
Assistant Manager
Wehner Multifamily LLC/ Villas of Arlington
Arlington, TX
03.2020 - 08.2020
- Managed day-to-day operations for 396-unit property with 93% occupants.
- Collected monthly assessments, rental fees, deposits and other payments.
- Increased occupancy from 82% to 95% through a timely manner.
- Notified property manager when change in existing tenants circumstances might affect continued eligibility.
- Handled resident complaints and expedited all maintenance requests.
- Conducted apartment tours for potential tenants.
Leasing Consultant
Wehner Multifamily LLC/ Terraces on the Parkway
Grand Prairie, TX
10.2019 - 02.2020
- Received rent payments and tracked these transactions in Resman.
- Implemented business strategies to maximize tenant satisfaction and reduce vacancies.
- Conducted background checks on applicants.
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
Assistant Manager
Wehner Multifamily LLC/ Antigua Village
Fort Worth, TX
06.2018 - 09.2019
- Inspected grounds, facilities and equipment to determine repair and maintenance needs.
- Conducted background checks on applicants.
- Contacted and followed up with tenants on renewal notices.
- Encouraged prospective tenants to fill out after property tours.
- Consulted with residents regarding needs, addressing concerns.
Leasing Specialist
Wehner Multifamily LLC/ La Jolla Terrace
Fort Worth, TX
02.2018 - 05.2018
- At La Jolla Terraces I provided tours of the property and amenities to prospective tenants and offered valuable information regarding major features, answered questions and addressed concerns.
- Welcomed guests to leasing office, asked open-ended questions and offered assistance with any issues or concerns.
- Checked rental eligibility by following Wehner Multifamily verification process.
- Collaborated with property managers to keep units ready for new tenants and oversee smooth moves.
- Fielded interested leads' phone calls and emails, providing immediate response to emails.
Assistant Manager
Wehner Multifamily LLC. /ZEN APARTMENTS
Arlington, TX
04.2015 - 07.2017
- Delivered excellent customer service by greeting and assisting each customer.
- Knowledge of One-site, Resman and Bluemoon.
- Communicated regularly with tenant to achieve satisfaction, Completed final move-out walk-throughs for tenants.
- Maintained a sufficient Number of units so that they were market-ready at all times.
- Managed three properties of 200 apartment homes Maintained original leases and renewals for the management office.
- Followed up on delinquent tenants and coordinated collection procedures.
Assistant Teacher
ARLINGTON DISTRICT
Arlington, TX
11.2014 - 04.2015
- Applied the positive reinforcement method to redirect negative behaviors.
- Conducted small group and individual classroom activities based on differentiated learning needs.
- Promoted language development skills through reading and storytelling.
- Observed students to supply teachers with feedback regarding potential learning blocks and opportunities for support.
- Encouraged students to be understanding of and helpful to others.
Custodian
ARLINGTON DISTRICT
Arlington, TX
06.2014 - 11.2014
- Polished furniture and metal fixtures.
- Gathered and emptied trash and recycling bins.
- Cleaned Venetian blinds, including washing and vacuuming them.
- Dusted and mopped all hard surfaces.
Server/Hostess
LAS RANITAS
Arlington, TX
01.2012 - 02.2014
- Assisted all customers with great customers service, provided them with any wants and needs requested.did assist guest with information needed about the menu, assisted customers to their seats .made sure all customers were total satisfied.
Education
HIGH SCHOOL DIPLOMA -
Sam Houston High School
2013
Skills
- TEAM PLAYER
- Assistant Manager
- Excellent customer service
- Bilingual
- Marketing
- Resman
- Yardi
- Microsoft Office
Timeline
Assistant Manager
HAYMAN CO
03.2021 - Current
Leasing Consultant
Sinatra and company
08.2020 - 01.2021
Assistant Manager
Wehner Multifamily LLC/ Villas of Arlington
03.2020 - 08.2020
Leasing Consultant
Wehner Multifamily LLC/ Terraces on the Parkway
10.2019 - 02.2020
Assistant Manager
Wehner Multifamily LLC/ Antigua Village
06.2018 - 09.2019
Leasing Specialist
Wehner Multifamily LLC/ La Jolla Terrace
02.2018 - 05.2018
Assistant Manager
Wehner Multifamily LLC. /ZEN APARTMENTS
04.2015 - 07.2017
Assistant Teacher
ARLINGTON DISTRICT
11.2014 - 04.2015
Custodian
ARLINGTON DISTRICT
06.2014 - 11.2014
Server/Hostess
LAS RANITAS
01.2012 - 02.2014
HIGH SCHOOL DIPLOMA -
Sam Houston High School
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