Keila I. Barraza
Pharr,TX
Summary
Dedicated and adaptable professional with experience applying strong organization, communication, and leadership skills to achieve structured goals in fast-paced environments. Brings a proven ability to build positive relationships, manage multiple priorities, and quickly learn new systems and processes. Eager to transition into the education field by leveraging a strong work ethic, problem-solving abilities, and a passion for supporting student growth and creating positive learning environments. Committed to fostering collaboration, promoting student success, and contributing to the mission of educational excellence.
Overview
27
27
years of professional experience
Work History
Assistant Manager/Accounting Assistant
Aurora Funeral Home/Hernandez Funerals, LLC
09.2011 - 05.2024
- Managed daily administrative and financial operations for two funeral homes, including payroll, invoices, journal entries, and customer payments. Maintained accurate records, ensured regulatory compliance, and coordinated vendor and inventory management. Interviewed and trained new employees while providing exceptional customer service and operational support.
Customer Sales Representative
CWC (Regal Beloit)
07.2010 - 09.2011
- Coordinated biweekly shipments and managed inventory for U.S. and Mexico plants to ensure product availability. Assisted customers by answering product questions and recommending appropriate solutions while maintaining accurate inventory levels to support daily operations.
Part Owner
Elisa's Fashion LLC
09.2009 - 07.2010
- Co-owned and managed a boutique, overseeing daily operations, purchasing, accounting, and customer communications. Maintained inventory, collaborated with suppliers, and implemented marketing strategies to support business growth and customer satisfaction.
Customer Service Representative
CWC (Regal Beloit)
03.2007 - 09.2009
- Coordinated domestic and international inbound and outbound shipments, including cross-docking operations and all required shipping documentation. Processed customer orders, maintained accurate records, and ensured the efficient flow of inventory and information. Provided responsive customer service by addressing inquiries, resolving issues, and recommending products and services to meet customer needs.
Assistant Manager
Wal-Mart Stores
Mission, Tx
06.2001 - 05.2005
- Implemented plans for a successful store startup while overseeing daily operations and ensuring compliance with company policies. Trained and mentored new team members, coordinated inventory management, and maintained efficient store operations to support customer satisfaction and business goals.
Assistant Manager
Wal-Mart Stores
Harlingen, Tx
06.2001 - 05.2005
- Improved store efficiency and performance by implementing organizational strategies, refining operational processes, and maintaining high-quality standards. Reduced inventory loss to 0.01% and decreased surplus inventory by 90% through effective inventory management and process improvements. Improved workplace safety by reducing store accidents through proactive measures and adherence to safety standards.
Assistant Manager
Wal Mart Stores
Houston, Tx
10.2000 - 05.2001
- Managed the departments to improve operations and team collaboration. Led successful implementation of new store processes to contribute to upgrade efficiency and obtained record sales.
- Accomplishments:
- - Reduced inventory by 15% in 2000.
- - Increased sales by 10% in 2000.
- - Reduced accidents within the store versus 2000
Manager Training Program
Wal Mart Stores
Harlingen, Tx
06.2000 - 10.2000
- Completed World Class Management Training in the Retail Business.
- Oversaw daily operations, ensuring efficient store functioning and customer service.
- Managed inventory levels, optimizing stock placement and replenishment processes.
- Trained and mentored staff, fostering teamwork and enhancing employee performance.
Part-Time Customer Service Representative
Wells Fargo Financial
McAllen, Tx
12.1998 - 05.2000
- Responsibilities: Customer Service, took applications over the phone and in person, processed paid outs and charge offs, soliciting credit cards, cash on demand cards, loans, taking payments, filling and collections.
- Assisted customers with account inquiries and transaction issues.
- Resolved complaints effectively to ensure customer satisfaction.
- Provided detailed product information to enhance customer understanding.
Internship Student
Emerson Motors
Monterrey, N.L.
05.1998 - 08.1998
- Assisted the Purchasing Manager by providing accurate inventory numbers.
Internship Student
Hunter Fan
Monterrey, N.L. Mx.
05.1997 - 08.1997
- Finance Manager Assistant- Translator and secretary responsible for workforce reduction (Review all daily hours to avoid additional overtime) 300 hrs workforce
Education
Certification Completion - Substitute Teacher Certification
ACT-RGV
06.2026 - 06.2026
Major - Marketing, Business Administration
University of Texas, Pan American
Edinburgh, TxHigh School -
Valley Baptist Academy
Harlingen, TxSkills
- Payroll administration
- Accounts receivable
- Invoice processing
- Budget management
- Operations management
- Customer relationship management
- Customer service and satisfaction
- Team leadership
- Staff management
- Employee training
- Employee engagement
- Team motivation
- Conflict resolution
- Effective communication
- Problem solving
- Time management
Other Qualifications
- Fully Bilingual-English/Spanish
- Strong knowledge of computer skills Excel, Windows, Quick Books
- Strong Leadership Skills- Strengthen by working in different challenging Retail environments
- Problem Solving Skills- Strengthen by Retail and Quality Assurance Leadership Training
- Completely Oriented to Customer Service
Timeline
Certification Completion - Substitute Teacher Certification
ACT-RGV
06.2026 - 06.2026
Assistant Manager/Accounting Assistant
Aurora Funeral Home/Hernandez Funerals, LLC
09.2011 - 05.2024
Customer Sales Representative
CWC (Regal Beloit)
07.2010 - 09.2011
Part Owner
Elisa's Fashion LLC
09.2009 - 07.2010
Customer Service Representative
CWC (Regal Beloit)
03.2007 - 09.2009
Assistant Manager
Wal-Mart Stores
06.2001 - 05.2005
Assistant Manager
Wal-Mart Stores
06.2001 - 05.2005
Assistant Manager
Wal Mart Stores
10.2000 - 05.2001
Manager Training Program
Wal Mart Stores
06.2000 - 10.2000
Part-Time Customer Service Representative
Wells Fargo Financial
12.1998 - 05.2000
Internship Student
Emerson Motors
05.1998 - 08.1998
Internship Student
Hunter Fan
05.1997 - 08.1997
Major - Marketing, Business Administration
University of Texas, Pan American
High School -
Valley Baptist Academy