Keila Montano
Houston,TX
Summary
Personable and upbeat, bringing strong interpersonal skills and and positive attitude to customer interactions. Utilized communication and problem-solving abilities to resolve customer issues and enhance satisfaction. Seeking to transition into new field, bringing strong foundation in teamwork and customer engagement.
Overview
2
2
years of professional experience
Work History
Retail Sales Associate
Altar'd State
12.2024 - 01.2025
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
Shift Leader
Smoothie King
11.2022 - 08.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
Education
Bachelor of Science - Kinesiology
Stephen F. Austin State University
Nacogdoches, TX05-2028
Klein Collins High School
Spring, TX06-2024
Skills
- Customer service
- Customer assistance
- Customer engagement
- Store opening and closing
- Teamwork and collaboration
- Problem-solving
- Flexible schedule
- Store maintenance
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Interests
- Gym Workouts
- Dancing
- Drawing and Painting
- Yoga
- Hiking
- Rock Climbing
- Volunteer Work
Timeline
Retail Sales Associate
Altar'd State
12.2024 - 01.2025
Shift Leader
Smoothie King
11.2022 - 08.2024
Bachelor of Science - Kinesiology
Stephen F. Austin State University
Klein Collins High School
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