Keila M. Smith
Gulf Shores,Alabama
Summary
A dedicated and results-driven professional seeking to contribute to a dynamic business environment. Adept at supporting both organizational objectives and customer needs through effective teamwork, strong communication, and problem-solving skills. Proven ability to collaborate across departments, deliver high-quality service, and ensuring customer satisfaction and organizational success.
Overview
24
24
years of professional experience
Work History
Front Desk Agent
Kiva Dunes Golf And Beach Resort
05.2022 - Current
- Greet guests and engage in pleasant conversations while managing the check-in process.
- Answered phones, created spreadsheets, responded to inquiries, directed calls to correct departments and personnel
- Organized, maintained, and updated information in computer databases
- Booked large groups for weddings, golf groups and special events
- Set up customized stay and play packages for guests coordinating payments and lodging
- Booked reservations, collected payments, explained breakdown of charges to guests if necessary
- Assisted guests with planning their vacations, made recommendations and suggested things to do in the area.
- Handled customer complaints and communicated with outside departments to resolve issues
Front Desk Agent
Courtyard by Marriott
11.2021 - 04.2022
- I worked at the front desk of the hotel and provided service to hotel guests and clients
- I greeted & checked in arriving guests and checked out departing guests
- Provided excellent customer service to all guests, made reservations for guests arriving on the same day or future dates, answered incoming phone calls, and responded to any guest inquiries
Housekeeping
Kiva Dunes
09.2021 - 11.2021
- Worked with a team to handle multiple cleans/tasks per day. Reported property damage in between guests
- Handled requests for extra linens
- Worked with Front Desk to resolve issues with guests and with a team to ensure each property was deep cleaned and inventory completed during the off season
Banquet Cook
The Lodge at the Gulf State Park
02.2020 - 06.2021
- I was responsible for cooking lunch and dinner for the employees of the hotel daily and assisted with preparing banquet meals. The meals are prepared from the Banquet Event Order as requested by the customer
- We fed an average of 150 employees daily
- I also made sure the dining room was clean and fully stocked with food during the hours of operation
Lead Sales Associate
Dollar General (Fort Morgan)
09.2017 - 04.2021
- I was responsible for assisting customers, running a cash register, responsible for store cash accuracy and revenue accountability, accounting for store vendor product delivery, checked for balance accuracy
Administrative Support Assistant I
Alabama Department of Transportation (Maintenance Bureau)
05.2010 - 09.2015
- daily operations included generating requisitions, purchase orders, material receipts, employee time sheet exceptions as necessary; answered multi-line telephone system, distributed mail appropriately, ordered office supplies, directed public
- Performed various routine clerical duties utilizing standard office equipment
- Maintained employee records
- Maintained section records to include, bridge folders, accounting records, files, correspondence, made spreadsheets and other documents
Newborn Photographer
Our 365, formerly known as That's My Baby
05.2007 - 05.2010
- Part-time job responsibilities included: taking newborn pictures, processing pictures, selling picture packets to parents
- Uploaded sales to corporate for product production and distribution
Mortgage Loan Processor
Keystone Financial Corporation
11.2005 - 05.2007
- Filed documents, typed borrowers information into the computer, verified the information, made copies, greeted and worked with the public, ordered supplies
- Processed Conventional, FHA and VA Loans according to each loan's specific guidelines
- Verified the borrower's credit history, residence, income, employment and funds to close must be verified, accurate and correct
- Ordered Appraisals, Flood Certifications, pulled Credit Reports
- The borrower's file must be submitted and cleared by an Underwriter
- I also prepared Closing Instructions for the Closing Department and closing Attorney's office
Mortgage Loan Processor
Residential Mortgage Corporation
03.2001 - 08.2004
- Filed documents, typed borrowers information into the computer, verified the information, made copies, greeted and worked with the public, ordering supplies
- Processed Conventional, FHA and VA Loans according to each loan's specific guidelines
- Verified the borrower's credit history, residence, income, employment and funds to close must be verified, accurate and correct
- Ordered Appraisals, Flood Certifications, pulled Credit Reports
- The borrower's file must be submitted and cleared by an Underwriter
- I prepared Closing Instructions for the Closing Department and closing Attorney's office
- I started out with Residential Mortgage as the Receptionist and within 8 months, I was trained as a Loan Processor
Education
High School Diploma -
Prattville High School
Prattville05-2000
Skills
- Administration
- Customer Service
- Data Entry
- Clerical Duties
- Group Bookings
- Hospitality
References
- Mrs. Amber Raybon, US AFLCMC, (334) 558-5972
- Mrs. Lisa Noah, Dollar General, Lead Sales Associate, (256) 390-0391
- Miss Tammy Abbott, Southern Controls, (334) 799-8999
Timeline
Front Desk Agent
Kiva Dunes Golf And Beach Resort
05.2022 - Current
Front Desk Agent
Courtyard by Marriott
11.2021 - 04.2022
Housekeeping
Kiva Dunes
09.2021 - 11.2021
Banquet Cook
The Lodge at the Gulf State Park
02.2020 - 06.2021
Lead Sales Associate
Dollar General (Fort Morgan)
09.2017 - 04.2021
Administrative Support Assistant I
Alabama Department of Transportation (Maintenance Bureau)
05.2010 - 09.2015
Newborn Photographer
Our 365, formerly known as That's My Baby
05.2007 - 05.2010
Mortgage Loan Processor
Keystone Financial Corporation
11.2005 - 05.2007
Mortgage Loan Processor
Residential Mortgage Corporation
03.2001 - 08.2004
High School Diploma -
Prattville High School
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