Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Rocio Alvarado

Las Vegas,NV

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking employee with customer service, multitasking, and time management abilities.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Front Desk Agent

Sycuan Casino Resort
San Diego, CA
07.2022 - 08.2022
  • Collaborated with colleagues to ensure smooth operations of front desk area.
  • Input customer data into reservation systems and updated to reflect room changes.
  • Wrote and maintained incident reports, daily activity logs and other documents as requested by management.
  • Advised housekeeping staff of rooms vacated and ready for cleaning.
  • Facilitated successful front desk operations for high-volume hotel.
  • Input and confirmed reservations for guests.
  • Answered phones, responded to inquiries, and took messages.
  • Assisted with check-in and check-out procedures for guests.
  • Assisted with luggage handling for incoming guests.
  • Cleaned and maintained lobby and common areas by restocking supplies and watering plants.
  • Assisted guests at check-in, providing information on various services within hotel.
  • Addressed customer needs in a timely manner.
  • Answered telephones and greeted visitors to assist, answer questions and direct.
  • Greeted, registered and assigned rooms to hotel or motel guests.
  • Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.

Senior Property Manager

Progress Management
El Cajon, CA
10.2008 - 10.2021
  • Collaborated with attorneys regarding legal matters involving the ownership or leasing of property.
  • Maintained relationships with tenants by providing excellent customer service and responding promptly to inquiries or concerns.
  • Met with clients to negotiate management and service contracts.
  • Conducted regular inspections of managed properties to identify any issues requiring attention.
  • Increased customer satisfaction by resolving property issues.
  • Handled rent collections from tenants on a monthly basis and kept accurate records of payments received.
  • Advertised vacancies via online listings, newspaper ads.
  • Scheduled regular meetings with property owners and investors to discuss performance metrics such as occupancy rate, income generated from rentals.
  • Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
  • Ensured all tenants adhered to rental agreements, lease terms, and applicable laws.
  • Negotiated contracts with vendors for the maintenance of properties.

Assistant Manager

Cal American Homes
San Diego, CA
07.2005 - 09.2008
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Delegated daily tasks to team members to optimize group productivity.
  • Managed customer service inquiries and complaints in a timely manner.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Communicated regularly with customers to gain insights into their needs.
  • Produced thorough, accurate and timely reports of project activities.
  • Analyzed data from surveys or feedback forms to identify opportunities for improvement.
  • Completed inventory audits to identify losses and project demand.
  • Recognized by management for providing exceptional customer service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Understood and followed oral and written directions.
  • Completed day-to-day duties accurately and efficiently.

Physical Therapist

Chiropractic Office
San Diego, CA
02.2001 - 04.2005
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Transmitted information or documents to customers through email, mailings or facsimile machine.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Maintained business office inventory and equipment by checking stock for needed supplies.
  • Data entry/ Log in billing information.
  • Interpret patient and doctor.

Skills

Property Manager Skills

  • Capital Projects
  • Rents Collection
  • Database
  • Administration
  • Leasing
  • Data Entry
  • Lease Renewals
  • Property Management

Customer Service Skills

  • Office Organization
  • Guest Relations
  • Guest Check-In and Check-Out
  • Problem-Solving Skills
  • Reservations
  • Hospitality Services

Certification

Certificate: Property Management/ Leasing Agent, Residence

ROP - San Diego

Timeline

Front Desk Agent

Sycuan Casino Resort
07.2022 - 08.2022

Senior Property Manager

Progress Management
10.2008 - 10.2021

Assistant Manager

Cal American Homes
07.2005 - 09.2008

Physical Therapist

Chiropractic Office
02.2001 - 04.2005

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Rocio Alvarado