Keila Murillo
San Antonio
Summary
Enthusiastic retail professional with leadership experience as an Assistant Store Manager and Customer Experience Manager. Proven ability to supervise teams, train staff, and optimize store operations to drive sales and customer satisfaction. Skilled in merchandising, inventory management, and delivering high-quality customer service in fast-paced environments. Committed to fostering positive team cultures, maintaining high store standards, and continuously improving performance.
Overview
5
5
years of professional experience
Work History
Department Assistant
Natural Grocers
San Antonio
12.2025 - Current
- Supported in-store promotional events, including product demonstrations and vendor visits, to enhance customer engagement and drive sales
- Assist with merchandising, setup, and breakdown for seasonal campaigns, ensuring visually appealing and brand-aligned displays
- Educate customers on natural and organic products, enhancing the overall shopping experience
- Collaborated with leadership to execute targeted marketing initiatives and in-store promotions, contributing to increased customer participation
- Maintain clean, organized, and visually compelling store displays
- Promoted upcoming events and wellness initiatives to customers, fostering community involvement and awareness
- Deliver excellent customer service in a fast-paced retail environment to build loyalty and repeat business
Assistant Store Manager
Michaels Arts and Crafts
San Antonio
07.2024 - 12.2025
- Assisted in managing daily store operations to ensure efficiency and high customer satisfaction
- Trained and supervised team members, improving staff performance and productivity
- Implemented strategic merchandise displays to increase product visibility and drive sales
- Monitored inventory levels and coordinated with suppliers to reduce out-of-stock issues
- Managed cash handling processes, ensuring accurate transactions and balanced registers
- Maintained store cleanliness and organization to enhance the customer experience
- Mentored new employees on company policies and best practices
- Supervised staff performance, providing coaching and development opportunities
- Fostered a positive team culture focused on collaboration and recognition
Customer Experience Manager
Michaels Arts and Crafts
San Antonio
06.2021 - 07.2024
- Resolved escalated customer issues effectively, strengthening customer relationships
- Developed and implemented customer feedback processes, resulting in enhanced service quality
- Established performance metrics to assess and refine customer experience initiatives
- Mentored team members on handling complex customer interactions
- Supervised daily operations to maximize revenue and productivity
- Built a collaborative team environment focused on communication and continuous improvement
Education
High School Diploma -
Smithson Valley High School
Spring Branch, TX06-2019
Skills
- Office management
- Microsoft Office
- Time Management
- Attention to Detail
- Organizational Skills
- Customer Service Excellence
- Staff Training & Development
- Team Leadership & Collaboration
- Store Operations Management
- Inventory Management
- Cash Handling & POS Systems
- Merchandising & Visual Displays
Languages
Spanish
Professional
Timeline
Department Assistant
Natural Grocers
12.2025 - Current
Assistant Store Manager
Michaels Arts and Crafts
07.2024 - 12.2025
Customer Experience Manager
Michaels Arts and Crafts
06.2021 - 07.2024
High School Diploma -
Smithson Valley High School