KEILA SANTANA CRUZ
Austin
Summary
Hospitality professional with strong leadership experience in high pressure environments. Proven ability to manage teams, improve operations, and deliver excellent customer experiences. Background in marketing, content creation, and visual merchandising.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Desnudo Coffee
Austin
09.2025 - Current
- Assisted with scheduling and led training for new staff to enhance team readiness
- Maintained high service standards, contributing to positive customer experiences
- Oversee inventory management and product quality
- Supported daily operations in fast-paced coffee shop, ensuring smooth workflow and timely service
Supervisor
Downright Hotel (Morning Bird Coffee Shop)
Austin
12.2024 - 08.2025
- Promoted to supervisor within two months due to performance
- Coordinated daily operations, scheduling, and team oversight to ensure smooth workflow
- Streamlined workflow processes in high-volume environment to enhance team productivity
- Managed inventory, ordering, and stock levels to maintain optimal supply.
Barista
Downright Hotel (Morning Bird Coffee Shop)
Austin
10.2024 - 12.2024
- Prepared high-quality coffee beverages while providing exceptional customer service to enhance customer satisfaction
- Crafted a variety of coffee beverages to meet customer preferences.
- Provided friendly and efficient service to enhance customer experience.
- Interacted with guests to create welcoming environment and encourage repeat visits
- Maintained cleanliness and organization of the coffee shop environment.
Photographer / Social Media Consulting
Swim Club
Austin
07.2024 - 10.2024
- Created photo and video content to enhance event engagement and social media presence
- Captured high-quality images of swim events and team activities.
- Edited and enhanced photos using industry-standard software tools.
- Consulted with coaches to clarify photo requirements.
- Developed promotional materials to strengthen brand identity and support marketing efforts
Social Media Manager / Photographer
The Yurtopian
Wimberley
01.2023 - 04.2023
- Developed and refined visual content for social media to enhance brand presence
- Developed engaging content for social media platforms to enhance brand visibility.
- Increased engagement and followers by implementing targeted content strategy
- Managed daily social media interactions to foster community engagement and connection.
- Collaborated with design team to create visually appealing graphics for posts.
Education
Master's Degree -
Visual Merchandising
Mexico City12-2022
Bachelor's Degree - Fashion
Marketing & Advertising
Mexico City12-2022
Skills
- Retail operations
- Inventory & operations management
- Customer satisfaction
- Visual merchandising
- Digital marketing
- Social media strategy
- Audience engagement
- Leadership development
- Attention to detail
- Problem resolution
- Quality control
- Collaboration skills
- Effective communication
- Fast learner
- Bilingual (English and Spanish)
Languages
English
Full Professional
Spanish
Native/ Bilingual
French
Limited
Timeline
Assistant Manager
Desnudo Coffee
09.2025 - Current
Supervisor
Downright Hotel (Morning Bird Coffee Shop)
12.2024 - 08.2025
Barista
Downright Hotel (Morning Bird Coffee Shop)
10.2024 - 12.2024
Photographer / Social Media Consulting
Swim Club
07.2024 - 10.2024
Social Media Manager / Photographer
The Yurtopian
01.2023 - 04.2023
Master's Degree -
Visual Merchandising
Bachelor's Degree - Fashion
Marketing & Advertising