Keila Smith

• Safely transported patients to medical appointments, maintaining punctual arrivals and comfortable rides.
• Facilitated safe entry, exit, and mobility for passengers, ensuring adherence to safety procedures.
• Utilized dispatch instructions and traffic-aware trip planning to optimize route efficiency.
• Inspected vehicle condition before trips and reported maintenance concerns promptly.
• Recorded trip details accurately and adhered to transport schedules and service requirements.

• Managed inbound calls, addressing transportation questions, ride requests, and service concerns with professionalism.
• Verified member eligibility and trip details to ensure accurate booking and timely service.
• Scheduled and updated non-emergency medical transportation trips using dispatch and reservation systems.
• Coordinated with drivers and providers to resolve delays, cancellations, and same-day changes.
• Escalated complex issues to appropriate teams while maintaining clear member communication.

• Safely transported patients to scheduled medical appointments using wheelchair-accessible vehicles and proper securing procedures.
• Monitored trip schedules and route changes to maintain timely arrivals and coordinated return pickups.
• Assisted passengers with boarding, disembarking, and mobility equipment while following dignity and safety protocols.
• Completed pre-trip and post-trip vehicle inspections to verify cleanliness, readiness, and mechanical safety.

Conflict Resolution

Professional Communications