Experienced coordinator with strong focus on team collaboration and achieving results. Skilled in project management, communication, and problem-solving. Known for flexibility with changing needs and reliability in delivering outcomes. Prepared to make significant impact in dynamic environment.
Hi, I’m
Kei'lah Allen
St. Louis,US
Summary
Overview
11
years of professional experience
Work History
Washington University, St. Louis
Coordinator University Advancement I
11.2024 - Current
Job overview
- Serve as the primary point of contact for inquiries received through email and phone into the Alumni Association and Annual Fund inboxes and phone lines.
- Triage complex questions and requests, escalating as needed to appropriate colleagues throughout University Advancement or within WashU departments.
- Handle sensitive and confidential gifts and records management transactions and information with the highest level of integrity and in compliance with university policies.
Spectrum
IT SPECIALIST
04.2023 - 11.2024
Job overview
- Provide expertise on networking issues, including WAN, LAN, fiber and Voice technologies to ensure uptime.
- Performed troubleshooting of hardware, software issues related to LAN, WAN operations.
- Assisted with installation of new equipment including routers, switches, servers.
USPS
POSTAL SUPPORT EMPLOYEE
01.2020 - 10.2022
Job overview
- Distributes primary and one or more secondary schemes of incoming mail by delivery point based on a knowledge of distribution scheme established for office, branch or station.
- Provides sales and customer service support by greeting customers and explaining store layout; determining special interests and referring to sales and promotional programs.
- In addition, may perform any of the following duties: provide service at public window for non-financial transactions; maintain records of mails; examine balances in advance deposit accounts; and record and bill mail requiring special service.
Centene, Corp
GRIEVANCE & APPEALS COORDINATOR
02.2019 - 10.2019
Job overview
- Gather, analyze and report verbal and written member and provider complaints, grievances and appeals.
- Support the pay-for-performance programs, including data entry, tracking, organizing, and researching information.
- Assist with HEDIS production functions including data entry, calls to provider's offices, and claims research.
Homestate Health, Centene, Corp
REFERRAL SPECIALIST
12.2017 - 02.2019
Job overview
- Answer inbound calls, data enters authorizations into the system.
- Assist with monitoring utilization of medical services to assure cost effective medical resources through processing prior authorizations.
- Password reset for providers, and trained the team on use of IT systems.
UnitedHealth Group
SENIOR HEALTH ADVOCATE
12.2014 - 12.2017
Job overview
- Take Ownership of problems to resolution on behalf of the customer in real time or through comprehensive and timely follow-up with the member.
- Research complex issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues.
- Help guide and educate customers about the fundamentals and benefits of consumer-driven health care topics, pay and process claims on and offline, work independently.
Education
Forest Park Community CollegeSt Louis, MO
Associate of Arts
01.2015
University Overview
Skills
- Teamwork and collaboration
- Multitasking and organization
- Data entry
- Decision-making
- Customer service
- Project coordination
- Scheduling and calendar management
- Work Planning and Prioritization
Timeline
Coordinator University Advancement I
Washington University, St. Louis
11.2024 - Current
IT SPECIALIST
Spectrum
04.2023 - 11.2024
POSTAL SUPPORT EMPLOYEE
USPS
01.2020 - 10.2022
GRIEVANCE & APPEALS COORDINATOR
Centene, Corp
02.2019 - 10.2019
REFERRAL SPECIALIST
Homestate Health, Centene, Corp
12.2017 - 02.2019
SENIOR HEALTH ADVOCATE
UnitedHealth Group
12.2014 - 12.2017
Forest Park Community College
Associate of Arts