Meticulously organized parts management professional with comprehensive knowledge of thousands of car, bus, and heavy duty truck parts and range of uses in numerous circumstances. Customer-centric and service-minded employee with approachability and outward-facing patience and generosity. Reliably bringing over seven years of experience in automotive and truck parts sales and delivery. Friendly and professional demeanor with track record of consistent positive customer feedback.
Hi, I’m
Keilah Yisrael
Parts Management Professional
Forest Park,GA
Summary
Overview
7
years of professional experience
Work History
FleetPrideEllenwood, GA
Parts Clerk
07.2023 - Current
Job overview
- Researched vehicles and parts via physical catalogs and electronic means.
- Organized parts storage and stocked inventory according to established guidelines.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Delivered merchandise to business locations for use in heavy-duty truck repairs or direct sales.
- Reviewed current processes and procedures and implemented proactive adjustments to maintain quality, service, and sales standards.
- Gained extensive knowledge in data entry, analysis, and reporting.
- Helped to increase parts room metrics on the parts dashboard from 33% to 85% within a few months of position.
Clayton County Transportation Dept.Atlanta, GA
School Bus Driver
09.2022 - 08.2023
Job overview
- Maintained Georgia driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
- Communicated information to parents to promote good communication and transparency.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Complied with personal grooming and conduct guidelines and regulations to promote a high standard of professionalism.
- Obeyed federal, state, and local traffic laws and regulations to enable safe transportation outcomes for participants.
- Transported over 25 passengers safely along prescribed routes according to tight schedules.
- Assisted passengers with disabilities and other physical issues in boarding and exiting the bus to promote passenger safety.
- Reported vehicle maintenance and repair issues to appropriate personnel for timely resolution.
NAPA Auto Parts - Genuine PartsJonesboro, GA
Assistant Manager
02.2021 - 06.2023
Job overview
- Answered inquiries, resolved problems, and finalized parts sales at the counter and by telephone.
- Received and stocked incoming merchandise, arranging items in the appropriate manner and correct locations.
- Optimized team effectiveness by personally working with new hires regarding compliance, sales, and service standards.
- Performed quality control inspections on parts and packaged parts for delivery or sale.
- Received, examined, and reshelved returned parts.
- Implemented process and procedural updates to uphold high standards of service and quality, as well as meet challenging sales objectives.
- Used industry expertise, customer service skills, and analytical nature to resolve customer concerns and promote loyalty.
- Worked with shop foreman to better coordinate appropriate parts and tools for Clayton County's mechanics and 300+ bus fleet.
Valvoline Instant Oil ChangeWhite House; Forest Park, TN, GA
Customer Care Specialist/Senior Automotive Technician
03.2018 - 12.2021
Job overview
- Communicated product expertise and department process improvements to meet organizational goals
- Reviewed catalogs and computer databases to search and locate correct parts for customer vehicles according to make, model and year
- Used safety equipment to move parts to delivery bays, observing safety protocols to avoid accidents and product damage
- Kept sales and counter areas organized and clean to give positive first impression to visitors and customers
- Assisted parts manager with cycle counting for inventory control
- Operated point of sales and parts lookup computer systems
- Tracked performance targets and sales metrics of sales team to monitor on the job performances.
- Provided customer assistance via mail, fax and email
- Performed preventative maintenance on company and guest vehicles in accordance with strict 100% compliance scheduling
- Worked closely with both management and various parts vendors to keep within budget for needed repairs and requested parts
- Serviced both gasoline and diesel-engine vehicles as well as performed specialty services including transmissions, preventative maintenance, radiators, AC units, and tire rotations.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
Georgia State UniversityAtlanta, GA
Bachelor of Science from Hospitality Administration And Management
12.2018
University Overview
Atlanta Metropolitan State CollegeAtlanta, GA
Associate of Science from Business Administration And Management
12.2015
University Overview
Skills
- Stock/Project/Team management
- POS systems operations
- Invoice processing
- Inventory auditing
- Reviewing deliveries
- Customer/Vendor relations
- Ordering parts
- Coordinating paperwork
- Complaint handling
- Revenue generation
- Delivery order fulfillment
- Proficient in Hub, Tams, Iseries, and Karmak programs
- Management of repair parts
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
" Never put off tomorrow what can be accomplished today."
Timeline
Parts Clerk
FleetPride
07.2023 - Current
School Bus Driver
Clayton County Transportation Dept.
09.2022 - 08.2023
Assistant Manager
NAPA Auto Parts - Genuine Parts
02.2021 - 06.2023
Customer Care Specialist/Senior Automotive Technician
Valvoline Instant Oil Change
03.2018 - 12.2021
Georgia State University
Bachelor of Science from Hospitality Administration And Management
Atlanta Metropolitan State College
Associate of Science from Business Administration And Management
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