Jessica Lopez
Tucson,AZ
Summary
Professional with solid background in parts inventory management and logistics. Adept at maintaining organized and efficient parts storage, ensuring timely and accurate order fulfillment. Focused on team collaboration and responsive to changing needs to achieve optimal results. Skilled in inventory control, data entry, and customer service, with reliable and adaptable approach.
Skilled professional ready to excel in leadership role with focus on results-driven performance. Proven ability to streamline operations and foster team collaboration to achieve organizational goals. Known for reliability and adaptability in meeting changing demands while maintaining high standards.
Knowledgeable Computer Operator effective at setting controls and running specific daily tasks. Collaborative and communicative with proven history of quickly fixing minor issues and helping resolve more advanced problems. Meticulous in data management procedures.
Overview
13
13
years of professional experience
Work History
Parts Clerk
Suntran
Tucson, AZ
09.2023 - Current
- Managed inventory levels to ensure timely availability of parts for maintenance operations.
- Coordinated with vendors to source quality components within budget constraints.
- Monitored stock rotation and shelf life to reduce waste and improve efficiency.
- Trained new staff on inventory procedures and safety protocols in warehouse environment.
- Organized parts storage and stocked inventory according to established guidelines.
- Processed incoming parts orders and managed inventory levels efficiently.
- Assisted in the development of training materials for new employees, contributing to their quick integration into the team.
- Maintained clean and neat parts counter and sales floor.
- Adhered to company guidelines for performance and compliance.
- Utilized comprehensive knowledge of industry trends to make informed recommendations for stocking specific parts or adjusting reorder points as needed.
- Coordinated with technicians to identify needed parts quickly, minimizing downtime for repairs or maintenance work.
Fuel Island
Suntran
Tucson, AZ
03.2022 - 09.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Cleaned and Maintained Buses
- Fueled buses for morning routes and made sure all fluids were checked before running morning/day shifts.
Phone Operator
Jim Click Kia
Tucson, AZ
12.2019 - 02.2021
- Managed high-volume inbound calls to ensure customer satisfaction and efficient service delivery.
- Provided accurate information regarding vehicle inventory, financing options, and service appointments.
- Coordinated with sales and service departments to facilitate seamless customer experiences.
- Implemented call routing strategies to optimize response times and minimize wait periods.
- Resolved customer inquiries and complaints promptly, enhancing overall client retention efforts.
- Contributed to a positive work environment by supporting team members in handling difficult calls or resolving complex issues.
- Enhanced customer satisfaction by efficiently handling incoming calls and addressing inquiries.
- Pleasantly greeted all callers and asked how to be of assistance.
- Managed multi-line phone system, expertly navigating between calls while maintaining a friendly demeanor.
- Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes.
IT Technician
VXI Global
Tucson, AZ
11.2019 - 03.2020
- Diagnosed and resolved hardware and software issues to ensure optimal system performance.
- Implemented network configurations and monitored system security protocols to safeguard data integrity.
- Provided technical support via multiple communication channels, enhancing customer satisfaction and retention.
- Led IT projects, coordinating with cross-functional teams to achieve seamless technology integration.
- Call center setting, rebooting software, soft resets, Hard resets on Modems.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Patient Intake Coordinator
Reliable Nurses
Tucson, AZ
01.2019 - 07.2019
- Managed patient intake processes to ensure accurate collection of personal and medical information.
- Coordinated scheduling of appointments, optimizing workflow and reducing patient wait times.
- Implemented electronic health record systems to enhance data accuracy and accessibility.
- Trained new staff on patient intake procedures and system navigation for improved efficiency.
- Facilitated timely follow-up appointments for ongoing care management, leading to better long-term health outcomes for patients.
- Adapted quickly to new healthcare protocols, maintaining high standards of patient care during changes.
- Maintained high level of professionalism and empathy in all patient interactions, fostering trust and confidentiality.
- Prioritized urgent care needs during intake, ensuring critical patients received immediate attention.
- Conducted patient satisfaction surveys to identify areas for improvement in intake process.
- Managed sensitive patient information with utmost confidentiality, ensuring compliance with HIPAA regulations.
- Coordinated patient transfers smoothly, ensuring continuity of care.
- Conducted pre-visit preparations such as obtaining necessary forms or documentation from patients or referring physicians ahead of scheduled appointments.
Collections Agent
Citi Bank
Tucson, AZ
11.2017 - 01.2019
- Managed delinquent accounts, negotiating payment plans to facilitate debt recovery.
- Utilized collections software to track account statuses and document interactions efficiently.
- Developed effective communication strategies to resolve customer disputes and maintain relationships.
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
Supervisor of Operations
C3 Customer Contact Channels
Tucson, AZ
08.2013 - 09.2017
- Supervised daily operations to enhance efficiency and maintain quality standards.
- Developed training programs for new staff to ensure adherence to processes and policies.
- Implemented process improvements that reduced operational downtime and increased productivity.
- Analyzed performance metrics to identify areas for improvement and drive operational excellence.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Oversaw logistics coordination for seamless transportation of goods between various departments and locations.
- Developed strong relationships with key customers to better understand their requirements and tailor services accordingly.
- Completed bi-weekly payroll for 24 employees.
Education
High School Diploma -
Amphitheater
Tucson, AZSkills
- Problem-solving skills
- Team collaboration
- Shipping and receiving
- Verbal and written communication
- Clean driving record
- Safety procedures
- Training and coaching
- Vehicle operations
- Warehouse operations
- Stock control
- Parts identification
- Teamwork and collaboration
- Time management
- Multitasking ability
- Computer literacy
- Professionalism
Timeline
Parts Clerk
Suntran
09.2023 - Current
Fuel Island
Suntran
03.2022 - 09.2023
Phone Operator
Jim Click Kia
12.2019 - 02.2021
IT Technician
VXI Global
11.2019 - 03.2020
Patient Intake Coordinator
Reliable Nurses
01.2019 - 07.2019
Collections Agent
Citi Bank
11.2017 - 01.2019
Supervisor of Operations
C3 Customer Contact Channels
08.2013 - 09.2017
High School Diploma -
Amphitheater